Customer Success Consultant

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💸 Finance

🔐 Security

👥 B2C

💰 Post-IPO Debt on 2018-04

Finance • Security • B2C

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Act as a trusted advisor and primary operational point of contact for a portfolio of premium customers. • Lead customer engagements including onboarding, training, operational reviews, fraud analysis, consulting activities, and adoption initiatives. • Provide expertise across TransUnion’s fraud and identity platforms. • Monitor customer sentiment, adoption trends, and engagement opportunities. • Manage all phases of customer projects and initiatives. • Analyze customer challenges, identify root causes, and provide recommendations and data-driven solutions. • Collaborate with Sales, Product, and cross-functional teams to communicate customer feedback.

🎯 Requirements

• Bachelor’s degree in Business, Finance, Computer Science, or a related field, or equivalent professional experience. • 5+ years of experience in consulting, customer success, project management, implementation management, fraud management, or related customer-facing roles. • Strong customer relationship management, stakeholder engagement, and consultative problem-solving skills. • Exceptional analytical and quantitative skills with the ability to translate complex data into actionable business recommendations. • Ability to communicate complex ideas effectively, both verbally and in writing, to all levels of an organization. • Experience managing multiple priorities and projects in a fast-paced environment while balancing strategic thinking with execution. • Consultancy and Customer Success experience. • Fraud management or identity and access management experience. • Knowledge of TransUnion’s fraud and identity products and services.

🏖️ Benefits

• Flexibility to support customers across multiple time zones. • Professional development opportunities. • Work/life flexibility.