Senior Collections Specialist

🔥 40 minutes ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟠 Senior

📞 Collections

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2018-04

Consulting • Marketing • Logistics

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Manage a high-volume portfolio of business-to-business customer accounts, prioritizing past-due receivables and balances aged 90 days or more • Engage customers with overdue accounts to develop and execute collection strategies and payment plans • Facilitate communication, information exchange, and relationship-building to collect outstanding receivables within contractual payment terms • Conduct scheduled collection calls, address critical discussion points, and document outcomes and follow-up actions • Investigate, analyze, and resolve invoice disputes with external customers and internal business partners • Partner with Sales and cross-functional teams to coordinate collection efforts and support cash-flow objectives • Analyze portfolio and account data to identify risk, prioritize collection activities, solve complex problems, and resolve outstanding balances • Maintain accurate account documentation and perform collection activities in compliance with company policies, procedures, and internal controls • Identify recurring issues and trends, recommend process improvements, and support special projects and departmental priorities • Report to the Lead, Shared Services

🎯 Requirements

• Minimum of two to three years of hands-on collections experience working with business-to-business customers • Experience managing high-volume portfolios and challenging customer accounts • Metric-oriented approach toward targets for past-due accounts and balances aged 90 days or more • Strong verbal and written communication skills in English and Spanish • Attention to detail and accurate documentation • Ability to manage conflicting priorities, meet strict deadlines, and adapt to changes in policies, procedures, and technology • Ability to work efficiently with a sense of urgency • Proficiency in Microsoft Excel • Ability to use collection processes, procedures, and account-management systems to recover aging invoices • Strong analytical and data-review capabilities • Experience using PeopleSoft or a comparable enterprise resource planning system • Experience developing customer payment plans and collection strategies • Cross-functional collaboration with Sales and internal business partners • Process-improvement skills • Relationship-building skills

🏖️ Benefits

• Remote position with occasional in-person attendance at work-related events at management's discretion • Work/life flexibility • Resources for professional development and career growth • Opportunities to grow, innovate, and contribute through the Workforce for Good • Global collaboration opportunities