Social Care Representative

Job not on LinkedIn

🔥 2 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Representative

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2018-04

Consulting • Marketing • Logistics

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Support and coach associates to enhance overall performance • Facilitate Policy Reiteration Training and calibration sessions based on quality feedback and CSAT results • Conduct calibration sessions to improve consumer experiences • Perform random call listening to identify development needs • Handle consumer contacts by telephone, chat, email, or ticket and provide prompt resolutions • Troubleshoot system errors and ensure compliance with TransUnion and regulatory requirements • Analyze consumer contact data to identify error trends • Mentor new team members and provide ongoing associate support • Work on special projects as assigned • Conduct coaching sessions and coordinate meetings with leadership • Monitor system usage and complete high-quality ad hoc reports • Work with internal departments to determine root causes of customer-facing issues • Drive strategic business decisions through analytics, insights, real-time KPI reporting, and financial-results reporting

🎯 Requirements

• Strong understanding of social media channels and support across one or multiple platforms • Friendly communication style with high attention to detail, written and verbal • Experience in social media channel management or strong customer service background • Comfort with analytics and using data to prove hypotheses • Eagerness to provide a consistent and positive consumer experience • Excellent interpersonal skills • Ability to prioritize and organize daily activities while maintaining flexibility • Ability to collaborate in a cross-functional, remote, team-based environment • Exceptional initiative and follow-up skills • Knowledge of PowerPoint, storytelling software, Outlook, Microsoft Word, and Excel • Must reside in South Africa and may not work outside South Africa • Home must be fibre-ready with space for comfortable and confidential daily work • Minimum 100/100 Mbps fibre line required by day one of employment • Certain positions may require a clear credit record

🏖️ Benefits

• Flexible, permanent work-from-home arrangements • Strong wellbeing and support programmes for you and your family • Global exposure • Continuous learning and accredited development opportunities • Competitive rewards • Comprehensive benefits • Meaningful career growth and development • Work/life flexibility and work–life balance • Professional development support • Recognition-focused inclusive culture