IT Customer Support Officer – Maternity Cover

Job not on LinkedIn

🕒 September 29

🇳🇬 Nigeria – Remote

💵 ₦981.8k - ₦1.2M / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Triggerise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🤝 Non-profit

🏥 Healthcare

🌍 Social Impact

Non-profit • Healthcare • Social Impact

Triggerise is a non-profit leveraging technology to transform sexual and reproductive health for underserved girls in urban and peri-urban Africa. It focuses on addressing the 'triple threat' of teenage pregnancy, HIV, and sexual violence by using digital approaches to improve access to information, services, and support for adolescent girls. The organization operates at the intersection of public health and international development, emphasizing technology-enabled interventions to drive social change.

📋 Description

• Serve as the primary point of contact for field teams managing healthcare partners • Handle inquiries and resolve user friction in English and French • Coordinate secure user onboarding, offboarding, and access management through CRM systems such as Salesforce • Design, maintain, and publish user guides, FAQs, and onboarding materials • Troubleshoot mobile applications, local network connectivity, and the Tiko platform • Prioritize and resolve requests using ticketing tools such as Freshdesk while adhering to SLAs • Triage complex platform bugs and provide reproduction steps to software engineering teams • Follow up on escalated incidents through complete resolution • Oversee local network aggregators and communicate delays or connectivity outages • Analyze platform usage metrics and track support performance using Google Suite and MS Excel • Collaborate with operational departments to feed field insights into platform enhancements

🎯 Requirements

• Native or fluent command of both English and French (written and verbal, mandatory) • Solid background in computer systems, IT support, or technical customer support • Hands-on experience troubleshooting mobile applications • Proven experience using Helpdesk Ticketing Systems (e.g., Freshdesk, Zendesk) • Experience with CRM platforms (e.g., Salesforce) • Advanced proficiency with Google Suite and MS Excel • Advanced spreadsheet formulas, data analysis, and metric tracking • Practical experience in structured incident management • Stakeholder communication experience • Experience with standard operating procedures for technical support • Ability to manage multiple competing priorities across Helpdesk queues and data spreadsheets

🏖️ Benefits

• Benefits and allowances tailored to your location • Flexible work arrangements, including remote or hybrid options • A personal development budget to invest in your professional growth • Unlimited holiday days • The opportunity to shape a growing, impactful product and leave your mark on how we work • A culture built on trust without unnecessary rules or micromanagement • Reference and background screening procedures

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