Trinetix
501 - 1000 employees
🏢 Enterprise
Enterprise • AI • Software Development
Trinetix is a trusted digital product partner to world-renowned enterprises and fast-growing brands globally. With 13 years of industry experience and over 900 talents globally, Trinetix specializes in transforming operational, business, and tech models to create 360-degree value. They offer a range of services such as AI and generative AI services, enterprise software development, experience design, and intelligent automation. Trinetix helps clients navigate digital transformation with ease, focusing on innovation and tech excellence to unlock growth opportunities and broaden strategic horizons. Their key industries include professional services, logistics, healthcare, and financial services, among others.
NOC Engineer, Telecom
🔥 0 minutes ago
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Trinetix
501 - 1000 employees
🏢 Enterprise
Enterprise • AI • Software Development
Trinetix is a trusted digital product partner to world-renowned enterprises and fast-growing brands globally. With 13 years of industry experience and over 900 talents globally, Trinetix specializes in transforming operational, business, and tech models to create 360-degree value. They offer a range of services such as AI and generative AI services, enterprise software development, experience design, and intelligent automation. Trinetix helps clients navigate digital transformation with ease, focusing on innovation and tech excellence to unlock growth opportunities and broaden strategic horizons. Their key industries include professional services, logistics, healthcare, and financial services, among others.
📋 Description
• Monitor the network across IP and transmission platforms (including xWDM), as well as underlying infrastructure (sites, owned and leased fiber) • Act on alarms indicating both service-impacting and potential service-impacting issues • Initiate and perform troubleshooting of faults and outages across relevant platforms • Resolve incidents at first line whenever possible, minimizing escalation to second-level support • Take full ownership of incidents and drive them to resolution and restoration • Collaborate with third-party providers (hardware vendors, field support, network providers) during troubleshooting • Ensure accurate and timely documentation during and after incident resolution • Maintain clear and structured communication with internal and external stakeholders during major incidents • Track SLA commitments, follow up on progress, and coordinate resolution across teams • Prepare root cause analysis and outage reports • Act as a SPOC during planned maintenance and outages • Configure and contribute to the development of NOC monitoring tools and processes • Collaborate with internal teams to improve troubleshooting and information sharing
🎯 Requirements
• 3–5+ years of experience in a Network Operations Center (NOC) or similar environment • Strong technical expertise in network troubleshooting across IP and/or transmission platforms • Solid knowledge of TCP/IP, MPLS, BGP, QoS, xWDM technologies • CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience • Hands-on experience with network monitoring tools, incident handling, and fault management • Experience working with Linux/Windows environments • Strong communication skills and ability to collaborate with internal teams and external providers • Experience in documenting incidents and maintaining clear technical reporting • Nice-to-haves skills: Experience with scripting (Python or Bash), Telecom industry background (TELCO), Experience configuring or improving NOC monitoring tools, Experience working in an international environment
🏖️ Benefits
• Continuous learning and career growth opportunities • Professional training and English/Spanish language classes • Comprehensive medical insurance • Mental health support • Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more • Flexible working hours • Inclusive and supportive culture
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