Customer Success Manager

🔥 1 minute ago

🇹🇭 Thailand – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Triptease

WebsiteLinkedInAll Job Openings

51 - 200 employees

✈️ Travel

💼 Consulting

📦 Logistics

Travel • Consulting • Logistics

Triptease is a platform dedicated to transforming hotel website experiences to drive direct bookings and optimize pricing strategies. The company offers a range of tools, including metasearch integration, price matching, personalized messaging, and AI-driven chat, all aimed at improving direct sales and customer engagement. Triptease focuses on providing hotels with dynamic pricing, effective marketing, and data-driven automation solutions to outperform Online Travel Agencies (OTAs). Their solutions are designed to enhance revenue through CRM integration and personalized marketing strategies, ensuring that hotels can maintain competitive pricing and attract the right guests. With a mission to support the Direct Booking Movement, Triptease offers seamless integration with numerous booking engines and provides extensive resources such as webinars, events, and customer stories to help hoteliers increase direct bookings and improve their revenue management practices.

📋 Description

• Manage approximately 25–35 hotel accounts as the primary advisor • Ensure clients succeed on the platform, achieve their goals, and remain long term • Help hoteliers improve digital guest experience, increase direct bookings, and maximize revenue • Use platform data to demonstrate value and recommend actions • Convert trials into long-term contracts • Identify expansion opportunities, including additional products and properties • Lead renewal conversations and negotiations • Drive retention and growth across the account portfolio • Build relationships with hotel marketing managers, general managers, and internal Product, Sales, and Engineering teams • Share best practices and lead training • Gather customer feedback and advocate internally for hotels • Encourage clients to become advocates through events, webinars, and the hotelier community • Represent Triptease and its clients

🎯 Requirements

• 2–3 years in Customer Success, Account Management, or a similar client-facing role, ideally within B2B SaaS • Native-level proficiency in English and Thai, written and spoken • Ability to communicate commercial and technical nuance clearly • Commercial ownership of renewal conversations, account risks, and growth opportunities • Data fluency with spreadsheets or dashboards and ability to build recommendations • Technical familiarity with web technologies, hotel websites, tag managers, and escalation to Support or Engineering • Confidence using modern CS platforms such as Vitally, Gainsight, HubSpot, Salesforce, or similar • Familiarity with support tooling such as Intercom • Exceptional written and verbal communication • Ability to lead calls with GMs or commercial directors and handle pushback • Problem-solving mindset • Adaptability in a fast-paced environment • Self-direction across a distributed team • Nice to have: experience in hospitality, travel tech, or hotel commercial functions • Nice to have: familiarity with GA4, Google Tag Manager, metasearch, and OTA landscape • Nice to have: experience with Linear or JIRA • Nice to have: hands-on experience building AI automations, custom GPTs, Claude projects, scripts, or no-code workflows

🏖️ Benefits

• A competitive salary and bonus plan • Regular career development reviews — we reward great work • Benefits vary by location • Benefits may vary depending on employment type and location • Supportive team environment • AI tools and freedom to use them