Crisis Communication Associate Trainer

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TrustFlight

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

TrustFlight is a digital leader in aviation services, offering a comprehensive suite of products designed to enhance safety, efficiency, and compliance in the aviation industry. The company provides intuitive tools for managing aircraft operations, including Tech Log, SMS/QMS, and MEL Manager, which facilitate paperless workflows and real-time data access. TrustFlight's solutions are used by airlines, operators, MROs, regulators, and airports globally, ensuring compliance and operational oversight. With a team of aviation and software experts, TrustFlight supports its customers with services like fleet asset management, continuing airworthiness management, and document publishing.

📋 Description

• Deliver high-quality, interactive training in person and virtually via Microsoft Teams • Design, facilitate and evaluate Crisis Communications exercises including tabletop, input‑response and full‑scale live exercises • Maintain up-to-date knowledge of crisis communications best practices, regulatory requirements and emerging issues across aviation and other high-risk industries • Collaborate with cross‑functional teams and represent Kenyon professionally with clients and stakeholders • Work with Product to design and develop new or bespoke training products • Travel internationally as required to support training and exercises • Advising Communications Teams, delivering just-in-time spokesperson training, drafting and reviewing internal and external communications, analysing Media Call Centre insights, and providing strategic advice on reputation and brand protection

🎯 Requirements

• Expertise in Communications, Public Relations, Journalism, Marketing or a related discipline, or equivalent relevant professional experience • Demonstrable experience in crisis communications, corporate communications, public relations, media relations or reputation management • Experience of developing and delivering crisis communications strategies during high-profile or complex incidents • Experience of writing and reviewing a wide range of communications materials, including media statements, holding statements, internal communications, Q&As, briefing notes and stakeholder communications • Experience of providing communications advice to senior leaders and key stakeholders • Excellent written and verbal communication skills, with the ability to produce clear, accurate and timely communications under pressure • Ability to work effectively in high-pressure, fast-paced and rapidly changing environments • Strong facilitation, presentation and interpersonal skills • Strong understanding of traditional, digital and social media and their role during crisis situations • High proficiency in Microsoft Office (PowerPoint, Word, Excel) • Experience delivering virtual training via Microsoft Teams or similar platforms • Commitment to ongoing learning and staying current with evolving standards • Strong English language communication (written and verbal) • Experience working within aviation, oil & gas, hospitality, emergency services, humanitarian response, government or other high-risk, highly regulate industries • Media spokesperson coaching experience.

🏖️ Benefits

• Flexible working hours • International travel opportunities • Ongoing professional development and training