Senior Technical Account Manager

🔥 0 minutes ago

🇹🇭 Thailand – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

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Trustonic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Trustonic is a global leader in device-locking technology, offering secure solutions for the mobile, automotive, and IoT industries. Their Telecoms Platform provides sophisticated device-locking capabilities to protect revenue and reduce risk for mobile network carriers, retailers, and financiers. Trustonic’s Secure Platform gives automakers, OEMs, and IoT vendors the confidence to innovate and meet industry standards. Founded in 2012 by ARM, Thales, and G&D, Trustonic combines deep security expertise with real-world experience and certification to deliver top-notch security for billions of devices. Its mission is to connect smartphones and secure devices across various platforms like Android, iOS, and automotive OS.

📋 Description

• Lead, coach and develop a regional team of Technical Account Managers across APAC • Set and track individual and team objectives aligned to customer success and business goals • Conduct regular 1:1s and performance reviews, providing structured feedback and development opportunities • Build a high-performance culture focused on customer outcomes and continuous improvement • Develop scalable TAM operating models, playbooks and best practices • Identify and remove operational bottlenecks to improve team efficiency and responsiveness • Monitor team health, customer risks, adoption and performance metrics, providing regular reporting to leadership • Share customer insights with Pre-Sales and Delivery teams and identify expansion opportunities • Act as a senior technical advisor and customer champion across Trustonic solutions • Build trusted relationships with senior stakeholders within strategic accounts • Understand customer technology strategies, priorities and roadmaps • Guide customers on implementing, deploying and operating Trustonic solutions • Lead technical discussions around incidents, risks, trade-offs and solution decisions • Understand customer OEM roadmaps and identify integration, onboarding and testing risks • Support customer adoption, retention and growth • Act as an escalation point for complex technical challenges and customer concerns • Own reported problems, understand business impact and coordinate internal teams to resolve them • Maintain clear and proactive customer communication throughout resolution processes • Lead Root Cause Analysis reviews and retrospective sessions • Provide expert guidance across mobile handsets, OEM integration, secure firmware and customer systems • Help customers optimise implementations and adopt new functionality • Translate customer requirements and roadmap strategies into opportunities for Trustonic • Identify technology proposition gaps, risks and opportunities • Support customer onboarding and implementation with Solution Delivery teams • Identify competitive risks and share insights with Sales and Product teams • Communicate new Trustonic features and functionality and explain their value • Capture customer successes, challenges and feedback to influence Product roadmap decisions • Support measurable customer and device growth plans • Travel approximately 25–40% for customer meetings, trade shows and company events globally

🎯 Requirements

• Proven experience leading and developing a Technical Account Management or similar technical customer-facing team • Strong track record of managing strategic customer relationships and technical account strategies • Experience within the smartphone, mobile, telecoms or SaaS ecosystem • Extensive experience working with secure systems and technologies, ideally including device locking • Strong API integration experience • Experience with OEM integration, software update management and device security • Experience working within device manufacturing operations would be beneficial • Experience working with customers across APAC markets, particularly India, Pakistan, Malaysia, Philippines or Indonesia, would be highly desirable • Strong understanding of SaaS platforms, technical solution delivery and customer lifecycle management • Proficiency in API integrations, webhooks and cloud-based platform architectures • Ability to create and understand end-to-end designs spanning multiple technologies and domains • Excellent customer relationship, communication and stakeholder management skills • Ability to explain complex technical concepts clearly to both technical and non-technical audiences • Strong problem-solving skills with a creative, organised and pragmatic approach • Ability to influence and drive progress across teams without direct authority • Strong coaching and people leadership skills • Comfortable working with international customers and distributed teams • Fluent English, both written and spoken • Undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology

🏖️ Benefits

• Bonus scheme to share in our success • Private medical insurance for you from day one • Remote working arrangements to support your lifestyle • An open holiday policy with no upper limit • Support for volunteering and causes that matter to you • Opportunities for professional development and career progression • Exposure and interaction with global teams • Commitment to diversity, equity, and inclusion • Collaborative environment where your voice is valued and your wellbeing is prioritised • Opportunity to work on technology that drives global economic inclusion