Technical Account Manager

🔥 0 minutes ago

🇹🇭 Thailand – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trustonic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Trustonic is a global leader in device-locking technology, offering secure solutions for the mobile, automotive, and IoT industries. Their Telecoms Platform provides sophisticated device-locking capabilities to protect revenue and reduce risk for mobile network carriers, retailers, and financiers. Trustonic’s Secure Platform gives automakers, OEMs, and IoT vendors the confidence to innovate and meet industry standards. Founded in 2012 by ARM, Thales, and G&D, Trustonic combines deep security expertise with real-world experience and certification to deliver top-notch security for billions of devices. Its mission is to connect smartphones and secure devices across various platforms like Android, iOS, and automotive OS.

📋 Description

• Act as the technical champion and trusted advisor for assigned customers • Build relationships with key customer stakeholders and understand their technology strategies, priorities and business objectives • Guide customers on Telecoms Platform use cases and best practices • Lead technical discussions around incidents, risks, trade-offs and solution decisions • Advise customers on implementation, deployment and operation of Trustonic solutions • Help customers maximise adoption, satisfaction and value from Trustonic technology • Own complex customer issues and coordinate internal teams to investigate, prioritise and resolve them • Keep customers informed with clear and proactive communication throughout resolution processes • Lead Root Cause Analysis reviews and retrospective sessions where appropriate • Understand technology spanning mobile handsets, OEM integrations, secure firmware and customer systems • Understand customer requirements and technology roadmaps, identifying gaps, risks and opportunities • Support customer onboarding and implementation alongside the Solutions Delivery team • Maintain visibility of customer OEM roadmaps, integration plans and testing activities • Identify competitive risks and share insights with Sales and Product teams • Support implementation upgrades and communicate new Trustonic features and capabilities • Share customer successes, challenges and feedback to help shape products and services • Conduct regular customer reviews with Commercial and Partnership teams • Monitor customer satisfaction, KPIs and adoption • Support measurable customer and device growth plans • Maintain service configurations to high standards, including security best practices • Capture customer feedback and route it to the appropriate internal teams • Create and manage Corrective Action Plans where required • Travel approximately 25–40% for customer meetings, trade shows and company events globally

🎯 Requirements

• Experience working in Technical Account Management, Customer Success Engineering, Solutions Engineering, Technical Consulting or a similar customer-facing technical role • Proven experience managing technical relationships with strategic customers • Experience working within the smartphone, mobile, telecoms or SaaS ecosystem • Strong experience working with secure systems and technologies • Strong API integration experience • Experience working with complex customer implementations and technical environments • Experience with OEM integration, software update management and device security • Experience within device manufacturing operations would be beneficial • Experience with device locking technologies would be highly desirable • Strong understanding of SaaS platforms and technical solution delivery • Proficiency in API integrations, webhooks and cloud-based platform architectures • Ability to create end-to-end designs across multiple technologies and domains • Strong customer relationship and stakeholder management skills • Ability to communicate complex technical concepts clearly to technical and non-technical audiences • Strong problem-solving skills with a creative and pragmatic approach • Ability to manage multiple priorities and work effectively with international customers and distributed teams • Fluent English, both written and spoken • Experience with first-party locking solutions such as Samsung Knox Guard, Google DLC or Transsion Paytrigger would be beneficial • Knowledge of AI and Agentic AI would be beneficial • Experience using Aha! for requirements gathering and sharing would be beneficial • Experience with Wrike or similar project management tools would be beneficial • Familiarity with JIRA or Zendesk would be beneficial • Experience in the telecoms industry or wider smartphone ecosystem would be beneficial • Undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology

🏖️ Benefits

• Bonus scheme to share in our success • Private medical insurance for you from day one • Remote working arrangements to support your lifestyle • An open holiday policy with no upper limit—take the time you need, when you need it • Support for volunteering and causes that matter to you • Opportunities for professional development and career progression • Exposure and interaction with global teams • A commitment to diversity, equity, and inclusion • A collaborative environment where your voice is valued and your wellbeing is prioritised • The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives