Technical Operations Engineer

🔥 14 hours ago

🇹🇭 Thailand – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trustonic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Trustonic is a global leader in device-locking technology, offering secure solutions for the mobile, automotive, and IoT industries. Their Telecoms Platform provides sophisticated device-locking capabilities to protect revenue and reduce risk for mobile network carriers, retailers, and financiers. Trustonic’s Secure Platform gives automakers, OEMs, and IoT vendors the confidence to innovate and meet industry standards. Founded in 2012 by ARM, Thales, and G&D, Trustonic combines deep security expertise with real-world experience and certification to deliver top-notch security for billions of devices. Its mission is to connect smartphones and secure devices across various platforms like Android, iOS, and automotive OS.

📋 Description

• Execute mobile device testing and certification • Create, configure and maintain customer accounts and OEM tenant setups • Complete provisioning activities and lifecycle updates for new and existing customers • Process short, low-complexity customer service requests within agreed SLAs • Follow operational checklists and runbooks to ensure accuracy and minimise rework • Identify and flag issues, deviations or bottlenecks impacting operational performance • Test and adopt automated workflows, scripts and GenAI tools • Help test automation for ticket triage and automated summaries • Provide feedback to Technical Operations and Process Optimisation teams • Maintain and update operational documentation and Standard Operating Procedures • Contribute to Knowledge Centred Support practices by capturing and sharing knowledge • Manage operational requests using Zendesk and JIRA • Complete customer requests accurately and within agreed SLAs • Communicate updates with customers and internal teams • Collaborate with Technical Operations, Technical Support and other teams to resolve issues and improve customer experience

🎯 Requirements

• Experience in technical support, NOC, technical operations, device testing, provisioning or a similar environment • Experience working in a high-volume, fast-paced and SLA-driven environment • Experience using ticketing or service management tools such as Zendesk or JIRA • Recent graduates or junior engineers with strong technical fundamentals and a willingness to learn are encouraged to apply • Basic understanding of SaaS or cloud-based platforms • Ability to follow technical instructions, runbooks and operational processes accurately • Strong attention to detail and a disciplined approach to documentation • Basic understanding of APIs • Basic scripting knowledge in Bash and/or Python would be beneficial • Understanding of mobile technologies and mobile device testing would be advantageous • Familiarity with KCS or other documentation methodologies would be a plus • Strong communication skills and a customer-focused approach • Fluent English, both written and spoken • Technician or Technologist certification • Bachelor’s Degree or equivalent experience • Flexibility when required, including occasional extended or weekend working

🏖️ Benefits

• Bonus scheme to share in our success • Private medical insurance for you from day one • Remote working arrangements to support your lifestyle • An open holiday policy with no upper limit • Support for volunteering and causes that matter to you • Opportunities for professional development and career progression • Exposure and interaction with global teams • Commitment to diversity, equity, and inclusion • Collaborative environment where your voice is valued and your wellbeing is prioritised • Chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives