Customer Billing and Support Associate

🔥 36 minutes ago

🇷🇸 Serbia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Customer Support Associate

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HeadQuarters

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

💸 Finance

Consulting • Marketing • Finance

HeadQuarters is a company that specializes in providing transparent staffing and shared services exclusively to cannabis businesses. Since 2018, they have been supporting growing cannabis companies by offering integrated industry experts to accelerate processes and enhance team productivity. Their services include accounting, sales administration, marketing, and managing cannabis collections, with a focus on improving cashflow reporting and increasing operational efficiency. Trusted by over 15 leading cannabis companies, HeadQuarters has processed thousands of SKUs, deliveries, and sales orders, delivering significant savings and operational gains to their clients.

📋 Description

• Manage and maintain aged accounts receivable across wholesale retail accounts • Monitor aging reports and follow up on upcoming and past-due invoices via phone, email, and written correspondence • Maintain accurate documentation of account activity, customer communication, and collection efforts • Investigate, resolve, and reconcile account discrepancies, invoice disputes, deductions, short payments, and unapplied cash • Process, apply, and reconcile customer payments and credit memos in Dynamics and Acumatica ERP systems • Monitor customer credit risk and support credit reviews for new and existing retail accounts • Partner with sales personnel to manage customer accounts, review credit limits, enforce credit holds, and balance collections with customer relationships • Perform account reconciliations and support retail partners with statement reviews, payment research, and dispute resolution • Identify delinquent or high-risk accounts and recommend payment arrangements, escalations, third-party collections, or legal action • Maintain account records and prepare AR aging, account status, collections activity, and critical account reports • Participate in weekly meetings with the CFO and Financial Controller regarding critical accounts, collection risks, and AR performance

🎯 Requirements

• Excellent English communication skills, both written and verbal • Strong communication, presentation, negotiation, and problem-solving skills • Previous experience in billing, finance, accounting, collections, customer support, or a similar role is a plus • Highly organized, detail-oriented, and comfortable working with numbers, data, and financial information • Experience working with ERP systems is a plus; familiarity with Dynamics or Acumatica is an advantage

🏖️ Benefits

• Work fully remotely in a flexible and collaborative environment • Build your expertise in billing and customer accounts while supporting leading U.S. cannabis companies • Grow your career through hands-on experience, ownership, and continuous learning