DevOps Engineer, Observability

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🔥 45 minutes ago

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Lead the end-to-end architecture and delivery of key observability platform components, focusing on reliability, scalability, and usability • Drive consistency and quality across logs, metrics, traces, and continuous profiling • Serve as a technical advisor and mentor across the platform organization • Guide design decisions and align cross-team efforts with long-term architectural goals • Address high-cardinality telemetry, distributed tracing correlation, and compute cost insights • Collaborate with product teams, SREs, and developer experience groups • Design and build developer-friendly tooling and APIs for incident response, performance analysis, and platform debugging • Leverage open-source standards such as OpenTelemetry • Balance performance, cost, and user value across engineering teams

🎯 Requirements

• Proven expertise building and scaling observability systems • Experience with centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines • Proficiency in at least one modern programming language, such as Go, Python, or Java • Familiarity with high-cardinality data challenges and telemetry correlation techniques • Experience designing high-scale telemetry systems, such as Prometheus, ClickHouse, OpenTelemetry, or Kafka • Solid understanding of distributed systems and observability in complex microservice environments • Experience with AWS, Kubernetes, and infrastructure-as-code tools • Ability to provide architectural guidance and technical thought leadership across teams • Ability to make forward-looking technical decisions and lead through ambiguity • ClickHouse, Grafana Mimir, Athena, or equivalent systems experience is desired • Open-source observability contributions are desired • Cloud compute and telemetry FinOps tooling experience is desired

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental leave • Wellness leave • Healthcare • Retirement savings program • Support for employee volunteering and donation efforts • Remote-first work