Director, LATAM Carrier Relations

🔥 16 hours ago

🇨🇴 Colombia – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Lead and mentor a team of carrier relations specialists across LATAM • Partner with Sales and Product teams to analyze market trends and customer demand • Co-develop country-specific supply strategies for individual LATAM markets • Develop and maintain strategic relationships with regional and local carriers and suppliers • Negotiate cost-effective solutions, expand coverage, and optimize service delivery • Navigate local telecommunications regulations and policy changes • Adapt Twilio's supply strategy and maintain compliance across LATAM territories • Implement and monitor localized KPIs for supplier performance, route quality, and cost efficiency • Resolve regional carrier and supplier service issues as an escalation point • Minimize operational disruption and maintain high service reliability

🎯 Requirements

• Minimum of 10 years in the telecommunications services industry, including at least 5 years in a leadership role managing carrier relations • Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regional regulatory environments • Proven experience collaborating with Sales and Go-To-Market teams to align infrastructure/supply strategy with revenue demand • Strong negotiation, influence, and communication skills in complex multi-country environments • Data-driven, analytical approach to decision-making and route optimization • Fluency in Spanish, English and Portuguese • Bachelor's degree in Telecommunications, Business Administration, or a related field is desired • Familiarity with core communication protocols and standards, including SS7, ISUP, MAP, and SIP, is desired

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental leave • Wellness leave • Healthcare • Retirement savings program • Support for employee volunteering and donation efforts • Remote-first work arrangement • Approximately 30% travel opportunities to connect in person