IT Support Specialist

🔥 0 minutes ago

🇭🇷 Croatia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Umanova SA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

Umanova SA is an IT services and consulting company that positions itself around business transformation, extended workforce solutions, managed IT services and service center operations. The company website references offerings such as Business Transformation, Extended Workforce, Managed IT Services, a Service Center, events, and a product named "UmaMed ERP," indicating they provide enterprise IT support, consulting and an ERP software offering. The tone and content suggest a B2B focus serving organizations seeking managed IT, transformation and ERP solutions.

📋 Description

• Provide first and second line support to end users as part of the service desk • Troubleshoot business and collaboration applications, user access, and configuration issues • Troubleshoot common LAN and Wi-Fi connectivity problems • Assist with routine server administration, including user and permission management, updates, backups, and service checks • Support Windows Server and Active Directory environments, including account management and group policies • Monitor system and network health and report issues to senior staff • Escalate complex or critical incidents appropriately • Maintain accurate documentation of incidents, resolutions, and procedures • Follow security policies and IT best practices

🎯 Requirements

• Some hands-on experience in a helpdesk, service desk, or IT support role (ideally) • Good working knowledge of networking fundamentals (TCP/IP, DNS, DHCP) • Basic understanding of subnetting and VLANs • Basic wired and wireless troubleshooting skills • Good understanding of server fundamentals, including Windows Server, Active Directory, file and print services, and user and permission management • Familiarity with enterprise IT environments • Ability to follow technical procedures and documentation • Strong communication skills and a customer-support mindset • Fluent English, written and spoken • Basic exposure to Linux systems (preferred) • Familiarity with virtualization platforms such as VMware or Hyper-V (preferred) • Experience with IT ticketing systems and monitoring tools (preferred) • Experience with Microsoft Intune and Microsoft Entra ID, including MFA (preferred) • Basic cloud awareness, such as Azure or AWS fundamentals (preferred) • Basic awareness of IT security concepts (preferred) • CompTIA Network+, Server+, Microsoft certifications such as MD-102, MS-102, or SC-900, or similar certifications (preferred; not mandatory)

🏖️ Benefits

• Remote work 100% of the time / telecommuting