Software Engineering Lead – Conversational Platforms

🕒 December 1, 2025

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Unifonic

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 $125M Series B on 2021-09

Artificial Intelligence • SaaS • Telecommunications

Unifonic is a customer engagement platform powered by artificial intelligence, designed to facilitate personalized omnichannel communication. The company offers a variety of communication channels and applications, including SMS, Voice, WhatsApp, Push Notifications, and Webchat to enhance customer interactions across multiple industries. Unifonic focuses on improving marketing automation, IT and operations, and customer support by providing AI-powered tools and automated workflows, ensuring timely and efficient customer communication. Their solutions cater to industries such as retail, banking, healthcare, and logistics, providing integrations with popular platforms like Salesforce and Shopify. With over 25 billion messages sent and 5,000+ customers, Unifonic provides global connectivity and a seamless customer experience.

📋 Description

• Supporting with recruitment & hiring of engineering talent and facilitating the onboarding of new team members. • Working with other engineering teams to identify and anticipate changing requirements and opportunities to improve the development environment. • Working with product managers, designers, and engineers to prioritize, plan, and schedule work. • Communicating status, risks, and requirements to other groups. • Providing technical and non-technical guidance to the team, both individually and as a group. • Facilitating continuous learning and improvement for the team and its members. • Working in a dynamic environment, embracing the challenge of adapting to evolving requirements and frequently shifting priorities with agility. • Leading, mentoring, and inspiring a team of developers to foster a culture of collaboration, innovation, and continuous improvement. • Providing technical guidance and expertise to the team, ensuring adherence to best practices, coding standards, and architectural principles while conducting regular performance evaluations, offering constructive feedback, and supporting the professional growth and development of team members.

🎯 Requirements

• Hands-on experience building or integrating conversational and messaging systems, ideally across channels such as WhatsApp Business APIs, Instagram Messaging, Facebook Messenger, Push Notifications, and Email delivery platforms. • Experience with bidirectional messaging, templates, webhook flows, provider integrations, and high-volume message delivery is particularly valuable. • Hands-on 7+ years of relevant engineering work experience with 5+ years of hands-on technical experience in building scalable enterprise-grade systems. • Hands-on 5+ years of experience as a Java or Python Developer and in database management (MySQL, Cassandra, etc.). • Experience with high-volume solutions. • Must be able to spend substantial time interfacing with offshore teams on a daily basis. • Fluent in English with excellent writing/editing and verbal communication skills. • Practical experience in queuing systems/message brokers such as RabbitMQ, Kafka, SQS, etc. • Practical experience with cache technologies (Memcached, Redis). • General knowledge of integrating with third-party bidirectional messaging providers such as Meta (WhatsApp, Instagram, Messenger) and Apple (Messages for Business). • Experience working with Push & Email will be an added advantage. • Practical experience with AWS services (e.g., EC2, S3, RDS, DynamoDB, API Gateway, Lambda, SQS, SNS) and Oracle Cloud Services. • Hands-on experience with Kubernetes, Docker, and container orchestration. • Experience designing and maintaining CI/CD pipelines; experience with Drone CI is a plus. • Familiarity with code quality and static analysis systems such as SonarQube is a plus. • Familiarity with test frameworks and performance/load testing tools such as Cucumber, wrk, Locust, and JMeter is a plus. • Strong attention to detail while maintaining sight of the big picture. • Strong problem-solving and analytical skills. • Ability to apply business logic to development requirements in a creative manner. • Excellent communication skills and the ability to collaborate effectively across teams.

🏖️ Benefits

• Competitive salary and bonus • Unifonic share scheme (we are all owners!) • 30 holiday days after the first anniversary • Your Birthday off! • Spend up to 10 weeks per year working from anywhere in the world! • Paid leave for new parents • LinkedIn learning license