Senior Engineer, Service Management

🕒 August 6

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 34%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unisys

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Post-IPO Debt on 2020-10

Consulting • Logistics • Artificial Intelligence

Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients.

📋 Description

• Provide higher-level support for Major Incident Management (MIM) or senior-level service coordination within an assigned client base • Serve as the primary contact for MIM process inquiries and concerns for simple and moderately complex clients • Lead quality assurance initiatives and major incident process improvements • Provide training sessions to elevate team skills and proficiencies • Lead bridge meetings for major incidents and coordinate efforts toward rapid incident resolution • Perform routine service management duties, including monitoring changes, post-implementation reviews, RCA documentation, standard change catalogue analysis, problem trending, and service request catalogue analysis • Facilitate Daily Operations, Change Advisory Board, Problem Review Board, and other process-related meetings • Generate and report progress against continuous service improvement initiatives • Identify process improvements and recommend solutions, including project initiatives where required • Interface daily with internal resources, clients, and third-party vendors to manage ESM processes • Correct in-scope service levels, XLA, operational-level, and compliance issues for regular clients and strategic partners

🎯 Requirements

• BA/BS degree and 4–6 years of relevant experience, or equivalent combination of education and experience • Fluent English • ITIL 3 or 4 Certification

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