Senior Application Support Consultant

🔥 1 hour ago

🇵🇱 Poland – Remote

💵 zł119.5k - zł145.8k / year

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 0%

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Manage and resolve daily incoming customer support cases across EMEA and UK regions • Act as subject matter expert for complex issues and escalations • Provide guidance and mentoring to team members • Deliver training sessions and support team knowledge development • Own escalation management for timely and effective resolution • Cover first-line and advanced support responsibilities within a flat team structure • Balance operational support delivery with mentoring and process improvement • Contribute to special projects and process improvements • Work across Unit4 ERP and ERPx through a rotation programme • Support customers on the Unit4 ERP platform

🎯 Requirements

• Proven experience with ERP systems (mandatory), ideally in financial modules • Basic SQL skills (querying, troubleshooting) • Strong English communication skills, written and verbal • Ability to manage standard support cases and complex escalations • Willingness to travel to the Wrocław office 2–3 times per year • Advanced SQL knowledge (nice to have) • Experience mentoring or coaching colleagues (nice to have) • Training delivery experience (nice to have) • Previous experience handling escalations in a support environment (nice to have) • May require security clearance and background checks for customer projects and sensitive customer data • Right to work and personal identification may be required for security checks

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Growth opportunities, tools, and guidance • Talented colleagues, role models, and mentors • Environmental, Social, and Governance initiatives • Act4Good programme • Safe and inclusive working environment • Employee Resource Groups open to all