U.S. Bank
10,000+ employees
Founded 1863
💼 Consulting
🛡️ Insurance
📦 Logistics
Consulting • Insurance • Logistics
U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.
Junior Technical Support Specialist
🕒 October 8
Where this job comes from
Posted on U.S. Bank's careers page, not through a job board
First seen by Remote Rocketship October 8
Still open on U.S. Bank's site. Checked 32 minutes ago.
U.S. Bank
10,000+ employees
Founded 1863
💼 Consulting
🛡️ Insurance
📦 Logistics
Consulting • Insurance • Logistics
U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.
📋 Description
• Provide support to merchants by troubleshooting and resolving issues related to card payment terminals, transaction authorizations, and service interruptions • Act as the first point of contact for inbound inquiries • Ensure clear communication and timely issue resolution • Diagnose technical and service-related problems and guide merchants through appropriate solutions • Escalate complex issues when required, ensuring proper follow-up and resolution • Maintain accurate documentation of issues, actions taken, and outcomes • Work within a 24/7 team operating on 8-hour shifts
🎯 Requirements
• High school diploma or equivalent • 6 months to 1 year of customer service experience • Basic understanding of payment processing, products, services, and standard troubleshooting procedures • Strong telephone, verbal, and interpersonal communication skills • Ability to manage challenging customer interactions with professionalism and empathy • Solid problem-solving skills, including recognizing when escalation is required • Proficiency in Microsoft Office and general computer applications • Strong time management and organizational skills, with the ability to manage multiple priorities • Demonstrated commitment to delivering high-quality customer service • Flexibility to work shifting schedules, including evenings, weekends, and holidays
🏖️ Benefits
• Performance-based incentives for eligible employees • Inclusive equitable benefits focused around financial wellbeing, health & wellness • Continuous development opportunities including training, education support, and career progression pathways • Employee recognition programs celebrating achievements and milestones • Home-based / remote work arrangement
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