Platform Support Engineer

Job not on LinkedIn

🔥 16 hours ago

🇸🇬 Singapore – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏗️ Platform Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Braintrust

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🌐 Web 3

B2B • Web 3

Braintrust is the first decentralized Web3 talent network that connects skilled, vetted knowledge workers with the world’s leading companies. The community that relies on Braintrust to find work are the same people who own and build it, ensuring the network always serves the needs of its users. Braintrust has over 700,000+ community members and is trusted by hundreds of Fortune 1000 global enterprises including Nestlé, Porsche, Atlassian, Goldman Sachs, and Nike.

📋 Description

• Own customer-facing support for hybrid and self-hosted Braintrust deployments across AWS, Azure, and GCP from first installation through steady-state operation • Debug Kubernetes workloads, Terraform state, networking and VPC configuration, IAM and permissions, TLS, and cloud-provider issues • Diagnose backend performance and reliability issues involving ingest throughput, query latency, databases, and object stores using logs, metrics, and traces • Lead incident response for customer-impacting issues, including triage, communication, and resolution • Submit fixes to backend services, Terraform modules, and deployment tooling • Build diagnostics, health checks, preflight validation, and self-service tooling • Write and maintain runbooks and deployment documentation • Feed recurring failure patterns back to Engineering and Product • Participate in an on-call rotation for critical customer issues • Collaborate closely with Cloud Infrastructure, Engineering, and Developer Support teams

🎯 Requirements

• Experience in a customer-facing technical role such as Support Engineering, SRE, DevOps, Solutions Architecture, or Infrastructure Engineering, or backend/infra engineering experience with appetite for customer work • Strong Kubernetes fundamentals, including deploying, debugging, and scaling workloads and interpreting pod events and logs • Hands-on Terraform experience • Depth in at least one major cloud platform; AWS strongly preferred • Comfort with a backend codebase in Python, TypeScript, or Go sufficient to reproduce, trace, and fix bugs • Fluency with observability tooling • Clear, calm, direct communication under pressure • Ownership and follow-through on customer issues • Participation in an on-call rotation for critical customer issues • Bonus: experience supporting self-hosted or on-prem enterprise software, especially in regulated environments • Bonus: multi-cloud experience, particularly Azure or GCP alongside AWS • Bonus: database and data-infrastructure experience with Postgres, ClickHouse, or similar analytical stores • Bonus: experience with observability, ML infrastructure, or developer platforms • Bonus: familiarity with LLM APIs and production agent building and evaluation • Bonus: experience building support or diagnostic tooling that reduced ticket volume

🏖️ Benefits

• Medical, dental, and vision insurance • Daily lunch, snacks, and beverages • Flexible time off • Competitive salary and equity • Wifi & cellphone stipend • Immigration and sponsorship support may be provided based on unique circumstances