Payment Support Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Utorg Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

₿ Crypto

💳 Fintech

👥 B2C

Crypto • Fintech • B2C

Utorg Labs is a company that builds consumer-focused crypto payment products, including a non-custodial mobile wallet app, an integrated crypto payment card, and instant on-ramp services for buying and swapping cryptocurrencies. The platform emphasizes simple, fast, zero-fee purchases, wide token support, global availability, and self-custody, while offering business-tailored solutions and operating under EU crypto regulations.

📋 Description

• Deliver customer support via email, chat, and ticketing systems • Handle payment-related queries, including transaction status, payment troubleshooting, and account enquiries • Explain payment flows, processes, and options to customers • Investigate and resolve customer issues in collaboration with internal teams • Document user feedback and work with product teams to improve services • Maintain accurate records of customer interactions and payment issues in the CRM • Contribute to support documentation and FAQs • Collaborate with developers, testers, product teams, and other internal teams

🎯 Requirements

• English language proficiency at B2+ level or above • Russian language proficiency • Strong written and spoken communication skills in English and Russian • Strong functional knowledge of payment processes, including payment gateways, transaction troubleshooting, and financial compliance basics • Proven experience in a customer support role, ideally within a fintech, payments, or digital product environment • Ability to empathise with customers and remain patient under pressure • Adaptability to rapid change and proactive attitude toward learning new support tools and payment technologies • Attention to detail and accuracy in problem resolution and communication • Critical thinking and structured approach to troubleshooting • Ability to work independently as part of an international, collaborative team • Initiative, flexibility, and willingness to drive process or product improvements based on customer insight • Excellent time management and resilience in high-paced environments

🏖️ Benefits

• Fully remote work with flexible hours • Clear opportunities for career growth and professional development • Continuous learning environment with access to tools, resources, and guidance from industry experts • Open and constructive feedback culture, including regular 1:1s and transparent performance reviews • Opportunity to make an impact on how users interact with innovative financial technologies