Application Support

Job not on LinkedIn

🕒 September 23

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Application Support

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VALCE Talent Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🤝 B2B

🎯 Recruiter

💼 Consulting

B2B • Recruitment • Consulting

VALCE Talent Solutions is a company specializing in nearshoring, IT talent acquisition, and consultancy aimed at helping businesses expand globally, particularly in Mexico, LATAM, and the United States. They offer customized solutions that include talent recruitment, workforce management, and the integration of technology and artificial intelligence to enhance business processes. With a strong focus on strategic consulting, VALCE aims to connect technology, talent, and tangible results, boasting a robust network of IT professionals and a proven track record of successful placements and project scaling.

📋 Description

• Provide L2/L3 support for supported applications • Monitor and support production streams • Troubleshoot, review, analyze, and resolve production issues, including job failures • Apply code fixes and patches as needed • Onboard new software versions for NT certification, packaging, and deployment • Work directly with business partners to analyze and resolve queries • Ensure compliance with controlled processes according to business and IT requirements • Develop and maintain professional relationships with IT and business stakeholders • Monitor and respond to alerts • Escalate production issues to relevant teams and management

🎯 Requirements

• Advanced English • Ability to provide L2/L3 support • Ability to monitor and support production streams • Expert knowledge of workflow designs for supported applications • Ability to troubleshoot, analyze, and resolve production issues, including job failures • Ability to apply code fixes and patches as needed • Ability to onboard new software versions for NT certification, packaging, and deployment • Ability to work directly with business partners to analyze and resolve queries • Ability to ensure compliance with controlled processes according to business and IT requirements

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