IT Engineer – Operations

🔥 14 hours ago

🇲🇰 North Macedonia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Valtech

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Valtech is a global digital agency focusing on experience innovation. They strive to transform businesses through a combination of technology, marketing, and data strategies. Valtech helps companies elevate their digital presence and drive commerce strategies, enhance enterprise digital transformations, and unlock marketing and performance potential. They also utilize data and AI to help organizations harness the power of information. With offices around the world, Valtech partners with businesses to shape their digital futures, offering a range of services and insights designed to enhance customer experiences.

📋 Description

• Own second-line IT support and escalate incidents • Troubleshoot complex endpoint, operating system, application, network, and access issues through resolution • Manage the lifecycle of Windows and macOS devices, including administration, provisioning, configuration, patching, and software deployment • Administer Microsoft Active Directory and Entra ID, including user accounts, permissions, authentication, and access • Administer Microsoft 365 users, groups, licenses, permissions, and collaboration tools • Support Windows and Linux servers, virtualization, cloud-based services, and network connectivity • Administer Windows and Linux servers and virtualization technologies such as VMware or Hyper-V • Manage cloud platforms such as Azure, AWS, or GCP • Use PowerShell and other scripting tools to automate repetitive tasks and improve operational efficiency • Apply security and least-privilege principles and follow incident and change-management processes • Maintain technical documentation and operational procedures • Contribute to IT projects, system upgrades, migrations, and new technology implementations • Collaborate with specialist teams, vendors, and local and international colleagues • Share knowledge with colleagues

🎯 Requirements

• At least 3 years of practical experience in IT Operations, System Administration, or a similar technical infrastructure role • Experience administering and troubleshooting Windows and macOS devices, including provisioning, configuration, patching, and software deployment • Experience with Active Directory and/or Entra ID, user and access administration, authentication, permissions, and Microsoft 365 services • Experience handling escalated incidents involving operating systems, applications, hardware, user access, and network connectivity • Knowledge of TCP/IP, DNS, DHCP, Wi-Fi, LAN, and VPN troubleshooting • Experience using PowerShell or another scripting language to automate administrative tasks • Experience working with an ITSM platform, ticketing system, and structured incident, request, and change-management processes • Security-conscious mindset and understanding of access control and least privilege • Ability to prioritize incidents and tasks, work independently, and collaborate with technical teams, service desk colleagues, and external vendors • Clear verbal and written communication in English • Experience with CI/CD pipelines and collaboration with development or DevOps teams is advantageous • Experience using AI tools responsibly for troubleshooting, scripting, documentation, and IT automation is advantageous

🏖️ Benefits

• Private health insurance • Education program with training and certification • Wellbeing program • Free coffee, drinks, and snacks at work • Company dinners • Ski trips, karting, laser-tag, wine tasting, picnics, and cooking classes • Competitive salary • 24 days of vacation • Annual company events • Challenging projects • Honest feedback and open feedback culture • Reasonable accommodations during the interview process