UX Writer

🔥 16 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✏️ Content Writer

👻 Ghost score 16%

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Verity Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

🤖 Artificial Intelligence

🔒 Cybersecurity

Consulting • Artificial Intelligence • Cybersecurity

Verity Group is a digital transformation and innovation consulting firm that focuses on delivering real results through technology. With expertise in areas such as AI migration, hyperautomation, cybersecurity, and digital engineering, Verity Group partners with ambitious companies to develop strategic business solutions. The firm prides itself on prioritizing depth over volume, ensuring tailored services that drive efficiency and growth throughout the technology journey, from strategy to execution.

📋 Description

• Build conversational journeys across digital channels, such as WhatsApp and chatbots, designing flows, dialogues, and interaction paths. • Create and review messages, guidance, questions, confirmations, and error handling for interfaces, following UX Writing best practices and the brand voice. • Collaborate on defining instructions, response patterns, tone of voice, and quality criteria for AI-powered interactions. • Develop approaches for questions, unexpected responses, comprehension failures, and handoffs to human support while preserving conversation context. • Analyze interactions, feedback, and metrics to identify comprehension issues, friction points, and opportunities for improvement. • Work with Product, Design, Technology, Data, and business teams to build feasible experiences aligned with product objectives. • Document and maintain flows, content, decisions, and language guidelines in an organized and up-to-date manner.

🎯 Requirements

• Experience in UX Writing, creating and evolving content for digital products, with a strong command of clarity, concision, information hierarchy, accessibility, and language consistency. • Ability to translate user needs and business rules into simple interactions, taking alternative paths and exception scenarios into account. • Hands-on experience applying artificial intelligence to content, digital products, or customer service, with an understanding of its capabilities and limitations. • Ability to create and review instructions and responses for AI-powered experiences, evaluating coherence, contextual appropriateness, and alignment with the brand language. • Familiarity with tools such as Figma, Miro, or similar platforms for mapping journeys, organizing content, and supporting solution validation. • Experience with content and usability testing, and with analyzing feedback or research to inform writing and experience decisions. • Experience working in agile squads and collaborating with Product, Design, and Technology professionals. • Preferred: experience in conversational design for chatbots and WhatsApp.

🏖️ Benefits

• Meal voucher • Food allowance • Home office allowance • Health insurance • Dental insurance • Life insurance • Discount partnerships • Corporate discounts at businesses and educational institutions • Ongoing agile training • Intervalor Verity • #VerityComVocê • Viva Engage

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