Customer Engagement & Operations Manager

Job not on LinkedIn

🕒 Yesterday

🇦🇺 Australia – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Virtual Colleague Philippines

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

🎯 Recruiter

💼 Consulting

B2B • Recruitment • Consulting

Virtual Colleague Philippines is a Manila-based virtual assistant outsourcing company that connects businesses with trained remote Virtual Assistants, supported by BPO Team Leaders and Quality Analysts. They focus on creating work-from-home opportunities for skilled individuals while helping clients delegate routine tasks so they can concentrate on growing their businesses. Services include matching clients to appropriate virtual colleagues and providing ongoing support such as free monthly performance reviews to ensure quality and fit.

📋 Description

• Track active projects, deliverables, and operational priorities • Build and maintain project trackers, dashboards, and workflow systems • Monitor deadlines and follow up on pending tasks • Ensure visibility across ongoing business activities • Identify workflow gaps, overdue items, and operational inefficiencies • Coordinate outsourced work and monitor progress • Create scalable operational systems and processes • Improve organization and accessibility of files, assets, and internal resources • Manage and optimize the Go High Level CRM system • Maintain organized pipelines, databases, and workflows • Build and improve CRM automations and task flows • Ensure lead tracking, follow-ups, and workflows remain organized and functional • Troubleshoot and improve inefficient CRM structures • Support integration between operational workflows and customer engagement systems • Build and organize LinkedIn-based lead lists and databases • Organize media and speaking engagement contacts • Segment contacts for campaigns and outreach initiatives • Support outreach tracking and follow-up systems • Maintain customer engagement workflows and communication organization • Provide proactive reminders and follow-ups • Keep Vanessa updated on operational and project progress • Assist with occasional meeting coordination or scheduling • Support light executive administration tasks when required

🎯 Requirements

• Strong experience in Executive Operations, Project Coordination, or Operations Management • Proven Go High Level (GHL) CRM experience • CRM workflow setup, automation, and pipeline management experience • Strong organizational and systems-thinking ability • Experience managing multiple workflows and priorities independently • LinkedIn lead generation and contact management experience • Excellent communication and proactive follow-through • Ability to identify inefficiencies and improve operational systems • Comfortable working with senior executives, consultants, and leadership teams • Experience with Go High Level (GHL), LinkedIn, Google Workspace, project management platforms, and email marketing and automation tools

🏖️ Benefits

• Flexible schedule with no strict timezone requirement • Remote work arrangement