Customer Service Specialist, Ecommerce

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🕒 May 6

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Virtual Staffing Careers

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

🎯 Recruiter

B2B • Healthcare Insurance • Recruitment

Virtual Staffing Careers is a staffing agency that connects legal and medical professionals with U. S. law firms and healthcare providers, allowing them to work remotely from anywhere in the world. Founded in 2018, the agency emphasizes flexibility and career growth for its candidates, providing a personalized hiring process that includes screening, assessment, and training to ensure optimal placement. They specialize in a wide range of roles, including legal assistants, paralegals, attorneys, and various health practitioners, facilitating a work-from-home lifestyle that caters to the evolving needs of modern professionals.

📋 Description

• Respond to customer inquiries via email, phone, and chat • Assist with orders, shipping, returns, and product questions • Manage shipments using ShipStation • Troubleshoot delivery issues and order errors • Process refunds, replacements, and updates • Answer reviews • Identify repetitive customer questions and patterns • Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.) • Create and refine response templates and knowledge base content • Train and improve AI responses to match brand voice • Monitor performance and suggest improvements to reduce support volume

🎯 Requirements

• 1–3 years of eCommerce customer service experience • Must be proficient in ShipStation • Strong written and verbal communication skills • Comfortable handling both calls and high-volume email support • Interest or experience in AI tools, automation, or process improvement