Client Services & Accounts Coordinator

Job not on LinkedIn

🔥 1 minute ago

🇿🇦 South Africa – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VirtuHire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth.

📋 Description

• Support day-to-day client operations during a colleague’s maternity leave. • Oversee the shared accounts inbox; prepare credit requests and handle routine billing questions. • Maintain debtor reports, follow up unpaid balances, and escalate sensitive or unresolved issues. • Record and check bank and Direct Debit payments, match remittance information, and maintain accurate client balances in TutorCruncher and related systems. • Support monthly invoicing checks, rate and lesson corrections, purchase-order tracking, and invoice submission through customer portals. • Run the daily automated quality assurance process, review results, and investigate or escalate issues. • Prepare tutor-proposal communications, add agreed rates and deadlines, and follow up with prospective clients. • Issue registration invoices, track payments, send tutor introductions, and coordinate trial lessons and continuing tuition. • Update jobs, client/tutor rates, and tracking records; liaise with Client Managers and Education Consultants. • Answer and triage telephone, website live-chat, and email enquiries; capture details, answer straightforward questions, and route complex enquiries. • Provide occasional basic lead-handling or Client Manager cover. • Maintain accurate Excel-based operational reports and provide practical administrative support.

🎯 Requirements

• Excellent spoken and written English, a warm and professional telephone manner, empathy, tact and confidence communicating with UK families and organisations. The ability to create positive rapport with sincerity. • Proven experience in a client-services, accounts administration, billing/receivables or operations-support role; comfortable balancing customer-facing work with detail-heavy administration. • Strong attention to detail, ownership of tasks, sound judgement and the ability to prioritise competing deadlines while working remotely. • Very good Excel and Microsoft 365 skills, including confidently using and checking structured spreadsheets, exports, filters, formulas and shared records. • Comfort handling confidential information and following access-control and safeguarding escalation procedures relevant to a children’s education provider. • Hands-on experience with Xero, customer/tuition management systems, accounts receivable, Direct Debit administration or invoice portals (desirable). • Experience with CRM software, shared inboxes, live-chat platforms, Slack and cross-functional workflow coordination (desirable). • Previous experience serving UK-based customers, education organisations or service businesses (desirable). • Full-time resource based in Cape Town, working remotely and covering agreed UK working hours. • Target start: 23rd November 2026. • Initial requirement expected to be 9–12 months, with possible extension or continuing role; no ongoing position guaranteed.