Operations & Project Administrator – IT Industry

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VirtuHire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth.

📋 Description

• Own and progress internal projects that improve how we operate as a business. • Act as an extension of the Project Manager / Operations function. • Ensure work streams always have a clear next action, owner, and timeline. • Identify blockers early and drive resolution. • Oversee ticket queues and ensure tickets are actively progressing. • Chase updates, escalate where required, and prevent stagnation. • Ensure priority issues and uptime-related escalations are handled promptly. • Maintain clarity between support work, project work, and internal initiatives. • Identify inefficiencies in systems, workflows, and ways of working. • Recommend and help implement improvements, automation, or simplification. • Support documentation of processes so work is repeatable and scalable. • Ask “how could this be done better, slicker or more efficiently?”. • Coordinate between technical staff, project managers, and leadership. • Support communication around status, risks, and progress. • Help bring structure and follow-through to internal initiatives.

🎯 Requirements

• Experience working in an MSP, IT services company, or similar tech environment. • Strong understanding of how ticket systems, projects, and support teams operate. • Highly organised with excellent follow‑through. • Naturally proactive — sees what needs doing and gets on with it. • Comfortable managing multiple moving parts. • Outcome‑focused: cares more about progress than activity. • Experience with tools such as PSA/ticketing systems (e.g. Autotask, Halo, ServiceNow, Zendesk, Jira, Monday, etc.). • Exposure to internal improvement projects or operational roles. • Interest in automation, process optimisation, or systems thinking.