Support Engineer, L2

🔥 19 hours ago

🇺🇦 Ukraine – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Virtuozzo

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🏢 Enterprise

🤖 Artificial Intelligence

B2B • Enterprise • Artificial Intelligence

Virtuozzo is a provider of cloud infrastructure and virtualization software for cloud service providers, managed service providers, ISVs and enterprises. Its product suite includes hyperconverged multi-tenant IaaS (V/IS), software-defined storage (V/Storage), an elastic PaaS/application management layer (V/AM), a virtualization layer for VMs and containers (V/Server), and a fully managed multi-tenant V/Cloud offering. Virtuozzo emphasizes low total cost of ownership, high workload density, near-bare-metal performance for AI/GPU workloads, Kubernetes and database services, built-in metering/billing, and options for white-label/sovereign-cloud deployments. It positions itself as a VMware alternative and a platform for CSPs and MSPs to deliver IaaS/PaaS with high efficiency, multi-cloud interoperability, and strong data protection and compliance features.

📋 Description

• Provide L2 technical support as part of a 24/7 support operation, with alternative schedules available • Assess and prioritize incoming support requests based on severity and business impact • Independently research, diagnose, and resolve issues involving Linux, virtualization, networking, and cloud infrastructure • Analyze logs, system configurations, and performance data to identify causes and recommend corrective actions • Escalate complex issues to L3 support or engineering with clear findings, diagnostic evidence, and reproduction steps where applicable • Own support cases through to resolution, keeping customers informed with timely, clear, and professional updates • Maintain and expand the Knowledge Base with troubleshooting guides, documented solutions, and recurring issue findings • Collaborate with partners, L3 support, and engineering teams on complex technical challenges

🎯 Requirements

• Previous experience in technical support, Linux system administration, or a similar technical role • Solid understanding of Linux operating systems and practical experience working from the command line • Ability to troubleshoot Linux services, processes, permissions, package management, and system logs • Working knowledge of TCP/IP, DNS, HTTP/HTTPS, SSH, FTP, and SMTP, with practical network troubleshooting skills • Structured approach to problem-solving and ability to investigate issues independently • Intermediate or higher English proficiency, written and spoken • Strong communication skills, attention to detail, and ownership of customer issues • Ability to prioritize competing requests and remain calm during critical incidents • Availability to work an agreed shift schedule supporting a 24/7 service • Experience with virtualization technologies such as KVM, Proxmox, or VMware is a bonus • Familiarity with containers, Kubernetes, OpenStack, or cloud platforms is a bonus • Experience with monitoring and ticketing tools such as Zabbix, Prometheus, Zendesk, or Jira is a bonus • Experience configuring or troubleshooting DHCP, DNS, and VPN services is a bonus • Bash or Python scripting skills are a bonus • Familiarity with storage technologies and troubleshooting is a bonus • Relevant certifications, such as LPI or Red Hat, are a bonus

🏖️ Benefits

• Remote work options and flexibility within your agreed support schedule • Share options, giving everyone a stake in our success • Support in obtaining private medical insurance • Referral bonus program • Recognition programs and learning opportunities • B2B contracting in Ukraine