Portfolio Customer Success Manager, Japanese & Korean Speaking

🕒 January 9

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Viseven

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🤝 B2B

💊 Pharmaceuticals

⚕️ Healthcare Insurance

💰 Venture Round on 2019-06

B2B • Pharmaceuticals • Healthcare Insurance

Viseven is a leading B2B digital marketing company specializing in the pharma and life sciences sectors. It leverages innovative AI-driven omnichannel marketing solutions and a modular content approach to provide comprehensive marketing technology and content enablement services. Viseven offers solutions such as AI-powered content management, omnichannel marketing services, and professional services aimed at revolutionizing healthcare communication. With a global team of over 700 professionals, Viseven partners with companies in pharma, biotech, healthcare, and medical devices to enhance healthcare professional engagement and patient awareness through customized and scalable digital content experiences.

📋 Description

• Be a valued partner to a Client. Act as a strategic partner to clients, guiding them through digital transformation efforts, sharing market trends, best practices, and leveraging the entire product and service portfolio to achieve maximum benefits mutually. • Offer product and service expertise. Offer expert advice on the whole portfolio of Viseven products and services, ensuring clients fully understand and utilize these solutions to achieve maximum benefits. • Orchestration. Oversee initiatives across the portfolio, coordinating with internal teams to ensure successful execution. Manage day-to-day communication and keep all the stakeholders on the same page. Measure progress and ensure customer satisfaction. Challenge customers, if need be, on how to do better. • Drive adoption of the platform/new ways of working via supporting the onboarding process, providing help, advice, and consultancy to clients in the post-onboarding period. • Identify new opportunities by finding gaps, pain points, and convert to opportunities along with new opportunities. Support the Sales team during the scoping of qualified opportunities. • Perform regular status review, measure performance results against agreed KPIs, share feedback with all stakeholders, and plug gaps if any. • Collaborate with internal teams, including but not limited to delivery, product, support, and account teams, to ensure a seamless customer experience.

🎯 Requirements

• Location: APAC region, Japan preferred • Native/fluent in Japanese and English • Korean - strong advantage, other APAC languages are a plus • Experience in Customer Success or Account Management, ideally in a B2B SaaS or digital services environment. • Strong client engagement skills with the ability to work at both strategic and operational levels. • Project management capabilities, with a focus on driving outcomes and coordinating across multiple teams. • Excellent communication and relationship-building skills, with a proactive, solution-oriented mindset. • Understanding of the pharmaceutical industry and digital transformation trends is a plus. • Comfort with data and KPIs, with the ability to analyze trends and identify areas for improvement.

🏖️ Benefits

• Competitive Compensation: Regular performance-based salary and career development reviews. • Experienced Team: Join a passionate, experienced team in a friendly atmosphere. • Career Growth: Opportunities for professional and career advancement. • Paid Time Off: 18 business days per year (20 business days after 2 years of service). • Sick Leave: Non-documented: 4 business days per year. Documented: 20 business days per year. • Family Leave: 3 paid business days for marriage, childbirth, or bereavement. • Medical Insurance: Comprehensive coverage. • English Courses: Learning opportunities to improve your language skills. • Professional Development: Participation in forums and conferences. • Corporate Events: Regular team-building activities and events. • Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.