Automation Support Specialist

🔥 17 minutes ago

🇸🇦 Saudi Arabia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vontier

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🚘 Automotive

⚡ Energy

🔧 Hardware

Automotive • Energy • Hardware

Vontier is a mobility technology company that powers convenience stores, fleet operators and auto repair shops with a broad portfolio of fueling and repair solutions. Its businesses include legacy and next-generation fueling equipment (Gilbarco Veeder-Root), EV charging and energy management (Driivz), alternative fuel refueling systems (ANGI), car wash technology (DRB), POS, payment and site automation (Invenco), and professional automotive tools and diagnostics (Matco Tools). Vontier provides connected hardware and software, multi-energy fueling platforms (traditional fuels, EV, CNG, RNG, hydrogen), data and analytics, and services to support customers' decarbonization and operational needs.

📋 Description

• Provide first-line technical support to customers and distributors across the region • Respond to support requests via ticketing systems, email, and telephone • Investigate customer enquiries and recommend effective solutions and best practices • Gather and analyse technical information for troubleshooting and issue resolution • Diagnose hardware, software, network, and automation-related issues remotely • Resolve incidents or escalate complex issues to higher support levels • Coordinate with third-party service providers and internal teams to resolve customer issues • Track, manage, and communicate progress throughout the support lifecycle • Maintain accurate documentation, records, and closure notes • Monitor service performance against response times, remote fix rates, first-time resolution, and SLA compliance • Manage and follow up on warranty claims • Produce regular status reports on warranty claims and support activities • Contribute to continuous improvement of support processes, knowledge sharing, and customer experience initiatives • Support departmental projects and initiatives assigned by the Remote Automation Support Manager

🎯 Requirements

• Degree, diploma, or certification in Engineering or a related technical discipline • Relevant disciplines include Electrical Engineering, Mechatronics Engineering, Mechanical Engineering, Software Engineering, Computer Engineering, Information Technology, or IT Infrastructure • Experience working with technical support, automation systems, hardware, software, or related technology environments • Strong analytical and problem-solving skills with the ability to diagnose issues remotely • Excellent customer service orientation and stakeholder management skills • Ability to manage multiple priorities in a fast-paced support environment • Strong organisational skills and attention to detail • English written and verbal communication skills • Fluency in Arabic • Up to 3 years' experience in a Software, Hardware, Help Desk, Technical Support, or Automation Support environment is preferred • Experience supporting customers in production, industrial, or operational technology environments is preferred • Knowledge of support ticketing systems, remote diagnostic tools, and service management processes is preferred • Experience working with third-party service providers and external partners is preferred • Proven ability to deliver support services against defined Service Level Agreements (SLAs) is preferred • French language skills are highly advantageous

🏖️ Benefits

• Personal growth opportunities • Work-life balance • Collaborative and inclusive environment • Continuous learning opportunities • Tools and support for professional development • Dynamic and innovative work environment