Junior Technical Success Analyst

Job not on LinkedIn

🔥 12 hours ago

🇿🇦 South Africa – Remote

💵 R20k - R25k / year

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Voyc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

📋 Compliance

💰 Seed Round on 2022-03

Artificial Intelligence • Compliance

Voyc is an award-winning AI Conversation Intelligence and Compliance Monitoring Software company. It empowers businesses to monitor 100% of contact centre interactions, thereby enhancing operational efficiencies and improving customer outcomes. By leveraging artificial intelligence, machine learning, and natural language processing, Voyc helps organizations identify complaints, recognize vulnerable customers, and deliver an exceptional customer experience.

📋 Description

• Assist with customer support queries under guidance, learning how to triage, prioritise and resolve issues • Support QA testing after every production release • Help prepare data and materials for monthly customer review sessions • Build a working understanding of the regulatory environment customers operate in • Document learnings for the benefit of the whole team • Take on increasing responsibility as familiarity with the platform, technology and regulatory environment grows

🎯 Requirements

• Technical aptitude and a systems mindset • Strong attention to detail and a methodical approach to following processes • Clear written and verbal communication • Genuine curiosity: you ask questions, chase down documentation and test your own understanding • Comfort learning new tools and systems quickly • Openness to close guidance and feedback, and the drive to apply it • Exposure to customer-facing work, data handling or a regulated industry (financial services, insurance, compliance) (nice to have) • Previous experience in SaaS (nice to have)

🏖️ Benefits

• A market-related salary • Remote work with office space available • Caring, growth-focused team culture • Semi-flexible work hours (role dependent) • Forward-thinking leave policies • Company-sponsored lunches, travel and learning opportunities • An inclusive and representative workplace • More perks here

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