Trainer

🔥 37 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

✨ Trainer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Deliver new hire and ongoing training focused on customer service, sales skills, client product knowledge, and company policies and procedures • Train leadership team members in leadership contributions, management skills, and internal policies and procedures • Facilitate training in remote virtual and brick-and-mortar environments using Adobe Connect or similar platforms • Maintain high graduate success rates through evaluation ratings and on-the-job performance • Partner with clients on curriculum design and modification and develop supporting materials • Plan and implement activities and incentives to keep trainees engaged • Prepare lesson plans and course agendas • Conduct proficiency evaluations and certify trainees • Execute nesting or on-the-job training • Train classes of 10 to 100 learners • Support continued associate development with supervisors and management • Conduct refresher and cross-training modules • Ensure trainee success in production and long-term retention • Take phone calls or support operations when not training, according to business needs

🎯 Requirements

• A minimum of one year instructing in an adult learning environment, preferably in the contact center, customer service or related industry. • Undergraduate degree in Instructional Design, English or a related discipline. • Virtual online experience in blogging or teaching • Ability to build rapport in an online virtual environment • Excellent oral and written communication skills at all levels of the organization. • Demonstrated presentation and facilitation skills. • Proficiency in Microsoft Office applications including PowerPoint and Word. • Ability to work any shift x 7 days a week • Ability to understand Standard Operating Procedures and when to ask for guidance • Ability to adapt and implement changes on the fly • Outgoing personality

🏖️ Benefits

• Global experience company culture • Diversity-focused workplace • Work at home program • Best Place to Work award-winning employer

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