Designated Services Engineer

🔥 0 minutes ago

🇹🇼 Taiwan – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

WEKA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🤖 Artificial Intelligence

🏢 Enterprise

🤝 B2B

💰 $140M Series E - WEKA on 2024-05

Artificial Intelligence • Enterprise • B2B

WEKA is an enterprise-focused company that provides an "AI-Native Data Platform." The available materials reference a WEKA support portal used for customer access and account management, indicating the company offers platform software and support for AI/data workloads aimed at business customers.

📋 Description

• Ensure WEKA customer success by providing technical expertise and strengthening customer relationships • Collaborate with Account Teams to understand customers' business requirements, technical needs, and system environments • Serve as the primary technical liaison between customers and Engineering • Address feature gaps, reliability concerns, and documentation improvements • Troubleshoot and resolve technical issues, escalating to Engineering when necessary • Provide feedback to Engineering to enhance product supportability, usability, and serviceability • Support pre-sales engineers, partners, and resellers with technical expertise • Proactively monitor WEKA systems using remote monitoring tools • Own, track, and document customer issues via the ticketing system • Communicate with customers, partners, and internal teams • Contribute to internal and customer-facing documentation, including FAQs and KB articles • Manage multiple projects and support cases concurrently • Advocate for customer concerns and represent WEKA externally • Develop subject matter expertise in WEKA and customer technologies • Participate in on-call, follow-the-sun support rotations as needed • Work alternative hours, including nights, weekends, and holidays, and potentially travel regionally/internationally

🎯 Requirements

• 10+ years in customer-facing technical roles, solving complex enterprise infrastructure issues • Ability to diagnose hardware failures, network congestion, and performance bottlenecks • Enterprise infrastructure L3 or higher support experience (Linux-based storage, networking, virtualization, cloud, etc.) • Strong technical troubleshooting in multi-platform, distributed environments • Strong understanding of distributed storage systems • Expertise in Linux/Unix administration • Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage • Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting • Knowledge of POSIX, NFS, S3 protocols, log management, and monitoring tools (Prometheus, Grafana) • Proficiency in written and verbal English and Mandarin