Customer Solutions Consultant

Job not on LinkedIn

🔥 0 minutes ago

🇦🇺 Australia – Remote

💵 $36 / hour

⏳ Contract/Temporary

🟢 Junior

💻 Solutions Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Weploy

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2023-03

Consulting • Logistics • Marketing

Weploy is a technology-driven hiring platform based in Australia that specializes in the rapid placement of pre-vetted customer service staff. Catering to the demands of today's candidate-driven market, Weploy enables businesses to quickly hire qualified contact center personnel for temporary, permanent, or contract roles. With a vetted community of over 1,500 customer service professionals, Weploy boasts fast turnaround times, allowing companies to respond promptly to unplanned surges in customer inquiries and seasonal hiring peaks. The platform ensures compliance and manages all payroll and contractual obligations, offering a seamless pay-as-you-go pricing model. Companies such as Super Retail Group, Volkswagen, and Asana have leveraged Weploy to efficiently manage staffing needs during critical times.

📋 Description

• Handle inbound calls from PHI members • Manage rate review queries, member card reorders, payment updates, government rebates, and policy premiums • Address general questions about insurance services • Triage and transfer calls empathetically • Progressively up-skill into web chat and complex queries • Build skills over three weeks with clear support and milestones • Meet metrics for after-call work, schedule adherence, QA scores, CSAT, and NPS

🎯 Requirements

• 6+ months contact centre experience; recent experience not essential • High-volume / high-pressure capability • Strong resilience and emotional maturity • Empathy-first mindset • Ability to explain complex information in simple, human language • Exceptional verbal and written communication skills • Coachability and ability to take feedback • Commitment to full-time hours Monday–Friday • Comfort navigating CRM systems; Salesforce desirable, not essential • Private Health Insurance experience desirable but not essential • Availability to work 37.5 hours full time each week on Monday–Friday rosters across 8:30am–6:00pm • Must be based in Melbourne to pick up equipment from Spring Street on the first day

🏖️ Benefits

• Start date: 16th November 2026 • Fully remote after first-day equipment pickup • Work for a member-owned organisation that reinvests into community wellbeing • 3-month casual contract with strong opportunity to extend or go permanent based on performance • Monday–Friday rosters • Guaranteed full-time hours (37.5 hours per week) • Consistent shifts across 8:30am–6:00pm • 12.5% superannuation • Two-week classroom and hands-on training • Dedicated support team, support phone line, and senior support group guidance • Opportunity to up-skill into web chat and complex queries

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