Customer Success Engineer – AI Agents

Job not on LinkedIn

🔥 59 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Configure AI agents, prompts, and workflows to meet customer specifications • Reproduce customer-reported problems and diagnose configuration issues • Test fixes end to end to ensure a seamless customer experience • Communicate effectively with customers regarding their needs and updates • Follow through on customer inquiries and support requests • Maintain account health through regular check-ins and performance reviews • Focus on customer retention and expansion strategies • Ensure same-day movement on urgent customer requests and issues • Facilitate independent customer go-live by Day 7 • Collaborate with integration engineers for any custom API needs • Document all customer interactions and technical configurations for future reference

🎯 Requirements

• Proven experience in customer success or a similar role • Technical aptitude with a strong understanding of AI agents and workflows • Excellent communication skills and ability to work directly with customers • Strong problem-solving skills with the ability to diagnose and troubleshoot issues • Ability to work independently and manage multiple customer accounts • Experience in a technical support or engineering role is a plus, but coding is not required • Willingness to work during US business hours • Strong organizational skills and attention to detail • Familiarity with AI technologies and platforms • Experience in customer relationship management (CRM) software • Background in a technical field such as engineering or IT • Knowledge of integration processes and custom API functionalities • Previous experience in a fast-paced startup environment

🏖️ Benefits

• Opportunity to work in a cutting-edge field with AI technologies • Professional development and growth opportunities within the company • Collaborative and supportive team environment • Engagement with diverse customer accounts • Chance to influence customer success strategies and practices • Remote work flexibility, allowing you to work from anywhere in South Africa