Technical Customer Success Manager – AI Agents

Job not on LinkedIn

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Manage post-sales processes for B2B SaaS customers, ensuring successful implementation and ongoing support. • Configure software solutions based on customer requirements, ensuring optimal setup for AI agents and workflows. • Troubleshoot technical issues and provide timely resolutions to customer inquiries and challenges. • Collaborate with clients to develop effective AI prompts and integrations that meet their business needs. • Maintain ownership of customer issues and open items, providing updates and follow-through on resolutions. • Identify when engineering support is necessary and communicate effectively with the integration engineering team. • Foster strong relationships with customers to build confidence in our solutions and support offerings. • Document customer interactions and solutions to enhance knowledge sharing within the team. • Provide training and guidance to customers on using our software effectively. • Work within US business hours to ensure availability for customer support.

🎯 Requirements

• Proven experience in a customer success management role, particularly within a B2B SaaS environment. • Technical aptitude to configure software, troubleshoot issues, and understand integrations and AI workflows. • Strong problem-solving skills and ability to work effectively under pressure in a fast-paced environment. • Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders. • Demonstrated ownership mentality, with a proactive approach to customer service and issue resolution. • Comfort with technical tools and platforms related to AI agents and integrations. • Ability to work collaboratively with cross-functional teams, including engineering when necessary. • Strong organizational skills and attention to detail to manage multiple customer accounts and issues simultaneously. • Experience with AI technologies and their application in customer service or operations. • Familiarity with API integrations and software development processes. • Previous experience in a technical support or implementation role. • Knowledge of customer success metrics and best practices. • Experience using customer relationship management (CRM) tools and customer success software. • Ability to work within US business hours. • No specific educational credential stated.

🏖️ Benefits

• Opportunity to work in a rapidly growing company at the forefront of AI technology. • Collaborative and innovative work environment that encourages professional growth. • Access to ongoing training and development to enhance your skills and knowledge. • Remote work opportunities that allow for a flexible work environment. • Comprehensive benefits package including health, dental, and retirement plans. • Supportive team culture that values ownership, speed, and proactive engagement.