Technical Customer Success Manager – AI Agents

Job not on LinkedIn

🔥 18 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own the complete onboarding process for new clients, ensuring a smooth transition to our products. • Configure Central independently to meet client needs while ensuring a strong understanding of the technical aspects of our solutions. • Drive product adoption through proactive communication and training with customers. • Provide troubleshooting support, addressing common issues and escalating only genuine engineering problems to the technical team. • Manage customer communications effectively, ensuring timely and clear updates throughout the customer journey. • Focus on retention by identifying opportunities for expansion within existing accounts. • Demonstrate a proactive approach, executing same-day actions and communications. • Participate in independent go-lives by Day 7 following the accelerated ramp schedule. • Work collaboratively with engineering on custom APIs and new integrations while maintaining ownership of the customer experience. • Work during US business hours.

🎯 Requirements

• Proven experience in a Customer Success Manager or Technical Account Manager role, preferably within a B2B SaaS environment. • Strong technical curiosity with the ability to understand and communicate complex technical concepts to non-technical stakeholders. • Excellent verbal and written communication skills in both English and Spanish. • Proven track record of managing customer relationships and driving product adoption. • Ability to work independently and demonstrate a high level of initiative in a fast-paced environment. • Experience with troubleshooting and problem-solving in a tech-focused environment. • Strong organizational skills with the ability to manage multiple clients and priorities effectively. • Familiarity with APIs and integrations is a plus. • Experience in the AI or machine learning sector. • Familiarity with customer success software tools and platforms. • Prior experience in a startup or rapidly growing organization. • Knowledge of project management methodologies. • Experience in conducting client training sessions.

🏖️ Benefits

• Opportunity to work remotely with a diverse and talented team. • Engagement with cutting-edge AI technology and solutions. • Professional development opportunities to enhance your skills and career growth. • Collaborative company culture that values innovation and initiative. • Access to a network of professionals in the B2B SaaS industry. • Supportive environment encouraging proactive problem-solving and independent thinking.