Technical Customer Success Manager – AI Agents

Job not on LinkedIn

🔥 1 minute ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Take ownership of customer accounts, ensuring their successful adoption of our AI agents. • Independently configure and test complete standard AI agents and call flows to meet customer specifications. • Run standard customer go-live processes, including EHR/scheduling integrations, configuration, testing, and customer communication. • Maintain open-item tracking and escalation paths to streamline customer support efforts. • Proactively drive customer retention and expansion efforts through effective relationship management. • Document customer interactions, product feedback, and best practices to enhance team knowledge. • Serve as the main point of contact for customer inquiries and issues, troubleshooting them with minimal supervision. • Collaborate with the integration engineering team to ensure successful implementation of custom APIs and integrations. • Configure, troubleshoot, and optimize software solutions for customer needs. • Address important customer items on the same day.

🎯 Requirements

• Proven experience in a customer success or account management role, preferably within a B2B SaaS environment. • Strong technical aptitude with the ability to configure AI agents, prompts, workflows, and call flows. • Exceptional spoken and written English communication skills. • Demonstrated proactive follow-through and attention to detail in customer interactions. • Experience with customer retention and expansion strategies. • Ability to work independently and manage multiple customer accounts simultaneously. • Familiarity with EHR/scheduling systems is a plus. • Willingness to work full-time during US business hours. • Experience in technical troubleshooting and software configuration. • Background in customer support or technical support roles. • Knowledge of AI technologies and their applications in customer service. • Familiarity with API integrations and technical documentation. • Experience in a fast-paced startup environment.

🏖️ Benefits

• Opportunity to work remotely from anywhere in South Africa. • Engaging company culture with a focus on professional development and growth opportunities. • Access to advanced tools and technologies in the AI space. • Collaborative and supportive team environment. • Regular training and opportunities to enhance technical skills. • Participation in team-building activities and company events.