Technical Account Manager

🔥 0 minutes ago

🇳🇿 New Zealand – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Plan and execute strategies to drive customer adoption and use of the Wiz platform. • Provide strategic and hands-on technical guidance throughout the customer journey, from onboarding to operationalisation. • Streamline collaboration between Product Management, Sales, Engineering, Support, and customers. • Provide expert guidance on deployment and operational best practices, and assist in establishing a Wiz Center of Excellence. • Serve as the primary Wiz liaison for technical questions and escalations. • Develop trusted-advisor relationships and establish regular engagement with customer stakeholders from practitioners to C-level. • Increase adoption, ensure retention, and foster customer satisfaction. • Help customers develop Success Plans with critical goals and KPIs. • Measure customer achievement of KPIs and report results internally and externally. • Advocate for customer needs across departments and provide insights on new Wiz features. • Identify opportunities to expand Wiz usage across customer organizations.

🎯 Requirements

• Minimum of 6 years of experience in technical customer-facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer). • Bachelor's degree in Computer Science, Engineering, or similar field, or equivalent practical experience. • Strong understanding of cloud services, architectures, and security best practices, with CSP-level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer). • Experience with container technologies (Docker, Kubernetes) and their associated security considerations. • Experience building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets. • Experience troubleshooting complex technical issues and driving resolution. • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organisation. • Legal right to work in the country where the position is based without visa sponsorship.

🏖️ Benefits

• Equal opportunity employer • Wiz processes applicant personal data in accordance with Wiz's Privacy Policy