Trust & Safety Analyst

Job not on LinkedIn

🔥 26 minutes ago

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟢 Junior

🎲 Risk

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wonolo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💼 Consulting

📦 Logistics

🍽️ Food & Beverage

💰 $138M Series D on 2021-10

Consulting • Logistics • Food & Beverage

Wonolo is a staffing platform that connects workers with job opportunities, providing a simplified approach to employment that eliminates the need for resumes and interviews. It offers a platform where workers can easily find and accept jobs and manage their work history, earnings, and performance metrics. For businesses, Wonolo provides staffing solutions by connecting them with quality, experienced workers, allowing them to handle labor demands efficiently and without hidden costs. Wonolo has raised significant funding and serves millions of workers across various industries.

📋 Description

• Investigate and resolve escalated cases, including safety incidents, fraud and theft, harassment and discrimination, misconduct, and account matters • Follow documented process when responding to tickets, and escalate severe cases to designated contact for review and handling • Gather facts and review job records, messages, and tracking data to reach well-supported decisions • Take account actions, including warnings, suspensions, bans, and reinstatements, and handle appeals consistently • Keep clear case records that hold up to legal, HR, or customer review • Partner with Support, Operations, Legal, and Account Management on customer HR, Compliance, and Safety requests and law enforcement inquiries • Spot patterns and recommend policy, training, or process improvements

🎯 Requirements

• 1+ years in Trust & Safety, investigations, employee relations, risk, or compliance • Experience handling sensitive matters such as harassment, discrimination, fraud, or workplace safety concerns • Sound, defensible judgment in ambiguous situations • Excellent written communication, including clear case notes and professional correspondence • Strong investigative and analytical skills, with close attention to detail • Ability to manage multiple cases at once and prioritize by severity and urgency • Calm, empathetic, and fair with people in distress or conflict • Discreet with confidential, legal, and personnel information • Resilient when reviewing difficult content, and proactive about preventing repeat incidents • Marketplace, staffing, or gig-economy experience is a plus • Familiarity with EEO, OSHA, and W-2 vs. 1099 concepts is a strong plus

🏖️ Benefits

• The opportunity for growth in a mission-driven and well-funded start-up • Health insurance for the principal member including dental and vision • Company laptop • Paid time off, Holiday pay, and Unpaid time off • Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses • Ability to work from anywhere in the Philippines (no more commutes!) • Team outings, happy hours, company off-sites, and more!

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