Team Lead, BPO – German

🔥 1 minute ago

🌐 Bulgaria, Spain, +2 more countries – Remote

🇧🇬 Bulgaria – Remote 🇪🇸 Spain – Remote 🇵🇹 Portugal – Remote 🇬🇷 Greece – Remote

💵 €2.3k / month

⏰ Full Time

🟠 Senior

✨ Team Lead

👻 Ghost score 0%

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WorkNomads

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤖 Artificial Intelligence

💼 Consulting

🏭 Manufacturing

Artificial Intelligence • Consulting • Manufacturing

WorkNomads is a remote engineering and services provider that helps industrial operators deploy full-stack AI, edge automation, and integrated control systems. They position themselves as a single partner who owns the full result — covering every layer from physical infrastructure to agentic AI — and focus on moving operations from reactive to autonomous while protecting and extending existing capital investments. The company also operates a distributed, nomad-focused workforce with remote roles, coliving options, and an insights/hub (WN Lab Hotel) to connect technology, operations, and modern ways of working.

📋 Description

• Lead, supervise, and motivate a team of sales agents to meet or exceed KPIs • Monitor and analyze performance metrics, conduct quality audits, and provide feedback and coaching • Plan and manage schedules to ensure adequate coverage and minimal shrinkage • Act as the primary escalation point and resolve complex issues • Assist agents with basic IT issues and file IT tickets for complex issues • Provide real-time floor support and guidance during active operations • Identify process inefficiencies and recommend and implement improvements • Collaborate with clients and internal teams on SLAs, expectations, and performance targets

🎯 Requirements

• Fluency in English and German, written and spoken • Bachelor’s degree in Business, Management, or a related field, or equivalent practical experience • 2–4 years of supervisory or leadership experience in a BPO or contact center environment • Strong leadership, coaching, and conflict-resolution skills • Understanding of performance metrics, analytics, and workforce management • Proficiency in CRM systems, workforce management tools, and MS Office Suite • Passion for continuous learning and collaboration in a global setting • Team player mentality and commitment to inclusive collaboration

🏖️ Benefits

• Flexible work setup: work fully remotely from any country in the EU on a self-employment/B2B contract, or join the Sofia, Bulgaria office under a local employment contract that offers a comprehensive social welfare package • Autonomy and work-life balance • Personalized career development program • International, dynamic, remote-first workplace • Home office allowance • Paid time off • Team get-togethers and networking events • Discounted rates for single apartments at WN LAB Hotel, starting from 660 EUR/month, with utilities and cleaning included

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