Customer Success Manager – Sustainability, Fashion Supply Chains

🕒 September 3

🌐 Portugal, France, +4 more countries – Remote

🇵🇹 Portugal – Remote 🇫🇷 France – Remote 🇪🇸 Spain – Remote 🇬🇧 United Kingdom – Remote 🇮🇹 Italy – Remote 🇩🇪 Germany – Remote

💵 $65k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Worldly

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Worldly is a leading provider of sustainability intelligence solutions for brands and manufacturers. The company helps businesses develop and scale sustainability programs by delivering real data about their supply chain, products, and operations. Worldly's platform includes tools for tracking factory impacts, ensuring regulatory compliance, and understanding product impacts through standardized frameworks like the Higg Index. Their services support environmental and social performance assessments, ESG reporting, and supply chain transparency. Worldly's clients benefit from improved visibility into their supply chains and actionable insights to enhance their sustainability performance and comply with emerging regulations.

📋 Description

• Manage a portfolio of clients and ensure they generate maximum value from Worldly’s tools and services • Consult with clients to understand their context and challenges • Design data collection programs supporting clients’ sustainability goals • Assess and monitor client programs to drive growth and improve performance • Champion a culture of customer success and deepen client relationships • Onboard and train clients, supply chain partners, and other program stakeholders • Serve as the primary customer contact for supply chain programs • Provide strategic input on client challenges for account managers • Manage workflows between client teams and Worldly’s customer support and product teams • Partner with Product, Education, and Customer Support teams to improve customer experience • Collaborate with Customer Success leadership and team members to strengthen the Customer Success organization • Travel occasionally to support team collaboration, customer engagement, company events, and business needs

🎯 Requirements

• 3–5 years in a customer success or client services organisation • Hands-on experience with consumer goods and/or fashion supply chains • Background in sustainability • Experience in a fast-paced, high-growth technology/SaaS environment • Strong analytical skills and a data-driven approach to decision-making • Proven complex project management experience • Ability to manage multiple customer relationships simultaneously • Fluency across project management or customer success software, HubSpot, Claude Cowork, Microsoft Office, and Google Suite • Flexibility to work early or late hours • Willingness to travel globally • Located in and legally eligible to work in one of the required locations

🏖️ Benefits

• Comprehensive benefits offerings; 100% employee premium covered by Worldly • Growth Opportunities • Equipment Stipends • Unlimited PTO • Paid company holidays • Performance-based bonuses • Healthcare • Retirement matching (for US employees) • Equity (for US employees) • Office stipend • No-meeting Fridays • Flexible time off • Culture committee, coffee chats, and other interest groups • Work-From-Home Benefits • Incentive Stock Options Package