Chief Customer Officer

Job not on LinkedIn

🔥 2 minutes ago

🇬🇮 Gibraltar – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Xapo Bank

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🏦 Banking

₿ Crypto

🔐 Security

Banking • Crypto • Security

Xapo Bank is a fully licensed bank and Bitcoin custodian, founded in 2013, that offers top-notch security for Bitcoin holdings. It provides its users with the ability to secure their Bitcoin wealth through advanced security features, including decentralized multi-party computation technology and a global network of guarded bunkers. Xapo Bank also offers banking services, combining fiat and cryptocurrency transactions with the ability to earn interest on Bitcoin and USD deposits. With personalized banking services and access to global financial markets, Xapo Bank positions itself as a premier choice for managing Bitcoin-centric wealth and financial growth. Members can enjoy seamless transactions, a dedicated account manager, and the use of the Xapo Bank card for global spending without foreign exchange fees, while benefiting from Gibraltar's deposit protection for fiat deposits.

📋 Description

• Own the Customer P&L for retail and institutional customers • Grow customer-held assets through deposits, savings, lending, credit, trading, and structured products • Own Growth across audience, lifecycle, and content, including CAC and approved-to-paid • Own retention, churn, Client Coverage, net new AUM flow, covered-book retention, and products per covered member • Lead Product Design, including a unified design system and customer experience • Unite Growth, Client Coverage, Mission PMs, and Product Design under one operating model • Partner with Finance, Risk, Treasury, Compliance, Operations, Technology, and Engineering • Apply regulated-bank and crypto-native perspectives to customer and product decisions • Report to the CEO and provide the CEO and Board with Customer P&L and customer metric performance • Establish a Customer P&L baseline within 30 days • Launch a unified Customer operating model within 60 days • Deliver at least one measurable improvement in LTV:CAC, approved-to-paid, churn, or net new AUM flow within 90 days

🎯 Requirements

• 10+ years in senior commercial or customer leadership (CCO, Chief Growth or Commercial Officer, MD or Head of Retail or Wealth, or equivalent) • Experience in digital banking, fintech, or payments • Meaningful experience in a regulated environment, such as banking, e-money, or an equivalent prudential/conduct regime • Hands-on experience building and growing customer propositions involving digital assets, custody, on-chain flows, Bitcoin-backed lending, or similar • Experience owning a customer or product P&L judged on contribution, balances, and margin • Fluency in NIM, unit economics, customer contribution, and LTV:CAC • Track record of acquiring, activating, and retaining members in a regulated, KYC-heavy environment • Experience improving approved-to-paid and churn while managing CAC at a level justified by LTV • Experience leading product management for balance-sheet products such as savings, lending, or structured products • Experience pricing products with Finance and managing PMs who own product economics • Commercial and risk fluency; ability to build business cases that withstand Finance, Risk, and Compliance scrutiny • Proven outcomes involving LTV:CAC, approved-to-paid, churn, AUM, or customer contribution • Dedicated workspace • Reliable internet connection with the fastest speed possible in the candidate's area • Alignment with Our Values and Xapo Values-Driven Leadership principles

🏖️ Benefits

• 100% remote work from anywhere in the world • Flexible PTO plan • Flexible work schedule • Yearly budget for individual learning and development goals • Opportunities to learn from books to conferences • Autonomy and collaborative teamwork • High-performance team environment