Xceed
10,000+ employees
Founded 2001
💼 Consulting
🤝 B2B
🏢 Enterprise
Consulting • B2B • Enterprise
Xceed is an Egypt-based business process outsourcing (BPO) and customer experience (CX) provider that serves large corporations and government entities with multi-lingual contact center, digital CX, shared services, and infrastructure hosting solutions. A subsidiary of Telecom Egypt founded in 2001, Xceed offers end-to-end customer management, tailored BPO services, training through Xceed Academy, and remote/multi-channel contact center operations to improve client satisfaction and long-term profitability.
Head of Product
Job not on LinkedIn
🔥 0 minutes ago
Where this job comes from
Posted on Xceed's careers page, not through a job board
First seen by Remote Rocketship 0 minutes ago
Xceed
10,000+ employees
Founded 2001
💼 Consulting
🤝 B2B
🏢 Enterprise
Consulting • B2B • Enterprise
Xceed is an Egypt-based business process outsourcing (BPO) and customer experience (CX) provider that serves large corporations and government entities with multi-lingual contact center, digital CX, shared services, and infrastructure hosting solutions. A subsidiary of Telecom Egypt founded in 2001, Xceed offers end-to-end customer management, tailored BPO services, training through Xceed Academy, and remote/multi-channel contact center operations to improve client satisfaction and long-term profitability.
📋 Description
• Set the product vision and own one roadmap across the fan app, marketplace and organiser tools • Bring product decisions and roadmap to the founders and align the company behind them • Decide what to build and prioritise based on market knowledge, customer feedback and business cases • Conduct discovery with fans and organisers at events and through calls • Prototype, test and validate features before launch • Lead product design and UX/UI and ensure releases reflect the XCEED brand • Lead and grow the product team • Work closely with the CTO on planning, scope and trade-offs • Own product KPIs including adoption, retention, conversion and customer satisfaction • Review launches and act on learnings • Keep the company informed about what is being built, why and progress • Report directly to the CEO and collaborate with the C-Suite
🎯 Requirements
• Solid experience in ticketing, live events, music, nightlife or festivals • 6+ years in product management • At least 2 years leading product managers and/or designers • Experience building for both businesses and consumers (B2B2C) • Experience with a marketplace or SaaS platform with a consumer app ideally • Track record of shipping consumer products people use and like • Strong eye for design, UX and brand • Hands-on experience with user research, prototyping and testing • Comfortable with data and analytics tools • Ability to use numbers to make decisions • Ability to align founders, engineering and commercial teams and communicate disagreement directly • Fluent English • Other languages are a plus
🏖️ Benefits
• Unlimited paid time off • Flexible hours • Unlimited remote work • Workation: work from anywhere, as long as it fits your team’s rhythm • Team-building activities and meet-and-greet events • Free passes to partners’ events • Equal opportunity workplace
Apply Now📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
