Customer Support Representative

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Xsolla

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Xsolla is a company specializing in game commerce solutions. It provides tools and services that empower video game developers to monetize, distribute, and fund their games, helping them to increase revenue at any stage of development. Xsolla offers a wide range of solutions such as customizable web shops, payment processing, fraud prevention, and social packages to enhance player engagement. With over 19 years of experience in the video game industry, Xsolla collaborates with developers and publishers globally to manage compliance, taxes, and operational complexities, allowing them to focus on connecting with their players. Their services are designed to work with popular game development platforms like Unity, Unreal, and Cocos Creator, supporting a wide array of local payment methods worldwide.

📋 Description

• Assist players with payment and purchase issues across various communication channels (email, live chat, etc.). • Provide support in **English and Russian** ensuring that players and partners feel heard and understood. • Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences. • Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems. • Monitor system performance and escalate technical issues to relevant departments. • Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met.

🎯 Requirements

• Fluent in both English and Russian (spoken and written), with strong communication skills. • A natural problem-solver who enjoys helping people and providing excellent customer service. • Be willing to work a **2x2** schedule with **night shifts** • Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. • Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. • Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. • Ability to work in a fast-paced environment and remain calm under pressure.

🏖️ Benefits

• Convenient working tools: • New Mac laptop and any other necessary equipment for your efficient work. • Google Workspace, Atlassian, Jira, Slack • Professional growth: • Paid professional training and attendance at specialized conferences • Exchange of experience between employees within the company • Opportunity for professional growth within the company and department • Obtaining expertise in various areas and products of the company • More perks • Possibility of flexibility working • Access to the corporate library • Health & dental insurance • No dress code • Comfortable and new office environment