Operation Manager, BPO, Greek

Job not on LinkedIn

🔥 1 hour ago

🌐 Albania, Greece, +1 more countries – Remote

🇦🇱 Albania – Remote 🇬🇷 Greece – Remote 🇧🇬 Bulgaria – Remote

💵 $42k - $50k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Xtendo Global | Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Xtendo Global | Solutions is a Latin America– and Europe-focused provider of customer experience (CX), contact center and commercial operations solutions. The company offers outsourced BPO services (inbound/outbound contact center, televentas, full-cycle sales, retention/loyalty, back office, billing/collections, translations and administrative support), technical support and help desk, plus digital transformation products such as AI voice agents, generative-AI chat assistance, chatbots/IVR, RPA, omnichannel/contact-center platforms and marketing automation. Xtendo serves enterprises and SMEs across industries (financial services, retail, logistics, software/high tech and more), delivers multilingual teams (Spanish, Portuguese, English) and sells flexible delivery models (BPO, online/staffing, in-house) focused on improving CX, efficiency and commercial results.

📋 Description

• Oversee the daily operations of customer service programs • Ensure compliance with KPIs, SLAs, and quality standards • Monitor performance metrics and implement corrective actions • Drive operational efficiency, productivity, and service excellence • Monitor operational profitability by managing costs, productivity, and efficiency using key metrics • Identify cost optimization and efficiency improvement initiatives • Ensure alignment between the operating model and contractual financial objectives • Lead, develop, and support Team Leaders, Supervisors, and operational teams • Build a high-performance culture based on accountability and results • Drive engagement, retention, and performance management initiatives • Act as the primary point of contact for the client on operational and performance-related matters • Build and maintain strong, long-term client relationships • Lead business review meetings, including operational and financial performance reviews • Identify opportunities for improvement and growth within the account • Analyze operational data to identify trends, risks, and opportunities • Ensure delivery of periodic performance reports, including KPIs and profitability • Lead action plans to improve service levels, CSAT, efficiency, and operating margin • Identify and implement improvements in processes, productivity, and customer experience • Collaborate with Quality, Training, and WFM teams to enhance results • Support transition processes, ramp-ups, and new service launches

🎯 Requirements

• 5+ years of experience in operations management within BPO or customer service environments • Proven experience leading operational teams and contact center structures • Experience in client-facing roles • Experience working with international clients and multicultural teams • Strong results orientation with a focus on performance and profitability • Solid knowledge of contact center operations (voice, non-voice, omnichannel, AI) • Experience with CRM systems and contact center tools • Proficiency in Microsoft Office or advanced Google Workspace • Reporting skills; Power BI is a plus

🏖️ Benefits

• Role with direct impact on operational results • Exposure to international clients and complex operations • Dynamic, high-growth, performance-driven environment • Professional development opportunities • Flexible work model (remote)

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