XTGlobal, Inc.
501 - 1000 employees
Founded 1998
🏢 Enterprise
☁️ SaaS
💼 Consulting
Enterprise • SaaS • Consulting
XTGlobal, Inc. is a technology services and consulting firm that helps enterprise customers modernize and automate business processes. XTGlobal provides digital transformation, cloud and infrastructure services (especially Oracle Cloud and on‑premises), application modernization, managed services, automation and RPA, enterprise AI solutions, data engineering, quality engineering, and finance & accounting outsourcing. The company also offers a SaaS product for accounts payable automation (Circulus) and on-demand talent and Global Capability Center (GCC) services. XTGlobal targets other businesses across industries such as banking, healthcare, transportation, public sector, media, and telecommunications.
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Job not on LinkedIn
🕒 February 24
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XTGlobal, Inc.
501 - 1000 employees
Founded 1998
🏢 Enterprise
☁️ SaaS
💼 Consulting
Enterprise • SaaS • Consulting
XTGlobal, Inc. is a technology services and consulting firm that helps enterprise customers modernize and automate business processes. XTGlobal provides digital transformation, cloud and infrastructure services (especially Oracle Cloud and on‑premises), application modernization, managed services, automation and RPA, enterprise AI solutions, data engineering, quality engineering, and finance & accounting outsourcing. The company also offers a SaaS product for accounts payable automation (Circulus) and on-demand talent and Global Capability Center (GCC) services. XTGlobal targets other businesses across industries such as banking, healthcare, transportation, public sector, media, and telecommunications.
📋 Description
• Lead guided enablement sessions for AI bot development within Zendesk • Provide strategic direction on bot architecture, conversation design, and AI optimization • Mentor client teams on configuration, workflows, integrations, and automation best practices • Review configurations and provide recommendations for improvement • Support the design of scalable, extensible bot frameworks • Share industry best practices for conversational AI, NLP tuning, and performance optimization • Enable governance models and operational best practices for long-term sustainability • Ensure the client team builds capability and confidence to manage and extend the platform post-engagement
🎯 Requirements
• 8 Years of Experience • Strong Zendesk expertise • Proven experience designing and implementing AI-driven bots within Zendesk • Strong understanding of conversational AI, NLP, automation workflows, and customer experience optimization • Experience delivering enablement-led or advisory engagements • Ability to coach and mentor technical and functional teams • Strong communication and stakeholder engagement skills • Experience with integration patterns and enterprise system environments
🏖️ Benefits
• Remote Contract • UK Shift: 2-11 PM IST
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