Yalent
11 - 50 employees
🤝 B2B
👥 HR Tech
🎯 Recruiter
B2B • HR Tech • Recruitment
Yalent is a revolutionary end-to-end HR service and Employer of Record that connects remote global talents with hiring companies. The company aims to address the challenges faced by businesses in filling positions due to the high cost and scarcity of the local workforce, while also providing aspiring talents the opportunity to work abroad. By leveraging automation and technology, Yalent streamlines the hiring process for both parties, making it smooth and hassle-free, allowing business owners to focus on growth and scaling their operations.
Healthcare Concierge, Care Partner
🔥 2 minutes ago
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Yalent
11 - 50 employees
🤝 B2B
👥 HR Tech
🎯 Recruiter
B2B • HR Tech • Recruitment
Yalent is a revolutionary end-to-end HR service and Employer of Record that connects remote global talents with hiring companies. The company aims to address the challenges faced by businesses in filling positions due to the high cost and scarcity of the local workforce, while also providing aspiring talents the opportunity to work abroad. By leveraging automation and technology, Yalent streamlines the hiring process for both parties, making it smooth and hassle-free, allowing business owners to focus on growth and scaling their operations.
📋 Description
• Own a portfolio of California-based Assisted Living facilities as the named Primary or Secondary Care Partner • Run daily outbound workflows including callbacks, follow-ups, confirmations, and proactive outreach • Review and reconcile medication records with AI tooling • Apply pharmacy training to flag drug interactions, dosage concerns, and discrepancies to clinical teams • Maintain accurate facility census data across AllCare systems • Confirm provider schedules directly with facility contacts • Communicate with pharmacy partners regarding patient documents, delivery coordination, and cycle updates • Follow up on AI Concierge tasks, resolve open issues, and conduct proactive facility and family outreach • Coordinate with Routing, Clinic, and Launch Lead teams to ensure requests are completed on time • Escalate issues appropriately to the Lead or Director
🎯 Requirements
• B.Pharm or PharmD degree from an accredited Egyptian university • 2+ years of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO; new graduates with strong English and customer orientation will be considered • Fluent written and spoken English • Willingness and ability to work US Pacific Time hours • Availability for the US holiday calendar, including working Egyptian public holidays when they do not overlap with US holidays • Comfort with CRM, task management, communication platforms, and AI-forward workflows • Detail-oriented, process-disciplined, and calm under pressure • Stable home internet, quiet workspace, and dedicated laptop setup suitable for remote voice work • Based in Egypt with valid work authorization • Prior US-client experience, familiarity with US pharmacy workflows, US drug brand names, and US insurance basics are nice to have • Experience in a Primary/Secondary account coverage model or named-account service model is nice to have
🏖️ Benefits
• Monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics • US holiday calendar — off when facilities are off • Health benefits • Paid time off • Remote work arrangement
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