Yalent
11 - 50 employees
🤝 B2B
👥 HR Tech
🎯 Recruiter
B2B • HR Tech • Recruitment
Yalent is a revolutionary end-to-end HR service and Employer of Record that connects remote global talents with hiring companies. The company aims to address the challenges faced by businesses in filling positions due to the high cost and scarcity of the local workforce, while also providing aspiring talents the opportunity to work abroad. By leveraging automation and technology, Yalent streamlines the hiring process for both parties, making it smooth and hassle-free, allowing business owners to focus on growth and scaling their operations.
Healthcare Concierge, Care Partner
🔥 23 hours ago
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Yalent
11 - 50 employees
🤝 B2B
👥 HR Tech
🎯 Recruiter
B2B • HR Tech • Recruitment
Yalent is a revolutionary end-to-end HR service and Employer of Record that connects remote global talents with hiring companies. The company aims to address the challenges faced by businesses in filling positions due to the high cost and scarcity of the local workforce, while also providing aspiring talents the opportunity to work abroad. By leveraging automation and technology, Yalent streamlines the hiring process for both parties, making it smooth and hassle-free, allowing business owners to focus on growth and scaling their operations.
📋 Description
• Own a portfolio of California-based Assisted Living facilities as the named Primary or Secondary Care Partner. • Run the outbound workflow, including callbacks, follow-ups, confirmations, and proactive outreach. • Review and reconcile medication records using AI tooling; flag drug interactions, dosage concerns, and discrepancies to clinical teams. • Keep facility census data accurate and current across AllCare's systems. • Confirm provider schedules directly with facility contacts. • Handle patient documents, delivery coordination, and cycle updates with pharmacy partners. • Follow up on AI Concierge tasks, resolve open issues, and conduct proactive facility and family outreach. • Coordinate with Routing, Clinic, and Launch Lead teams to ensure requests are completed on time. • Escalate issues appropriately to the Lead or Director.
🎯 Requirements
• B.Pharm or PharmD degree from an accredited Egyptian university. • 2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered. • Fluent written and spoken English. Neutral accent preferred; clarity and warmth required. • Willingness and ability to work US Pacific Time hours • Must follow the US holiday calendar; the team observes US federal holidays rather than Egyptian holidays. • Strong comfort with modern tools — CRM, task management, communication platforms — and an AI-forward mindset. • Detail-oriented, process-disciplined, and calm under pressure. • Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work. • Based in Egypt with valid work authorization. • Prior experience serving US clients is nice to have. • Familiarity with US pharmacy workflows, US drug brand names, and US insurance basics is nice to have. • Experience in a Primary/Secondary account coverage model or named-account service model is nice to have.
🏖️ Benefits
• Monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics • US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more) • Health benefits • Paid time off
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