IT Infrastructure Service Manager – Network and Datacenter

🕒 May 22

🏢🏡 München – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Yunex Traffic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🚗 Transport

💰 Seed Round on 2021-01

Transport • Technology • Urban Planning

Yunex Traffic is a company dedicated to transforming urban mobility and creating sustainable road networks through intelligent road traffic technology. With a focus on improving safety and livability in cities worldwide, Yunex Traffic empowers mobility innovation and develops next-generation traffic solutions, engaging professionals across various fields. Their commitment to shaping the future of mobility reflects the need for creativity in managing traffic complexities for today's and tomorrow's challenges.

📋 Description

• You will be responsible for the full lifecycle of services included in the Global Network and Datacenter portfolio at Yunex Traffic • Act as a key point of contact for business stakeholders, with a strong focus on delivering high levels of user satisfaction • Manage relationships between Yunex IT and service providers, ensuring effective handling of incidents, problems, and escalations • Take ownership of service-related financials, including budgeting, cost control, and forecasting • Ensure service availability, resilience, and continuity, monitoring performance against agreed service level agreements (SLAs) • Continually evaluate the performance of providers and local delivery teams, manage claims, and lead service improvement processes • Take a hands-on approach to service operations, ensuring effective delivery and stability of services within scope • Define and align the provider landscape and sourcing strategy (make-or-buy), and oversee execution against strategic objectives • Coordinate and support service introduction and transition activities, including unit and integration testing, and ensure documentation of processes and procedures

🎯 Requirements

• Successfully completed university degree in Information Technology, Computer Science, Business Informatics or a comparable field; alternatively, a completed vocational training in IT combined with relevant professional experience • Several years of professional experience in IT Service Management, preferably in an international and mid-sized business environment • Solid technical understanding of network and datacenter infrastructures as well as hands-on experience in operating and managing infrastructure services • Proven experience in managing external service providers and coordinating internal and external stakeholders • In-depth knowledge of ITIL or comparable service management frameworks, including incident, problem, and service level management • Experience in working at the interface between IT and business functions, with a strong focus on service quality and user satisfaction • Good understanding of service-related financials such as budgeting, cost control and forecasting is an advantage • Structured and solution-oriented working style combined with a high level of ownership and accountability • Strong communication and stakeholder management skills, with the ability to collaborate across different organizational levels and in an international environment • Business fluent English is required; German language skills are considered a plus.

🏖️ Benefits

• 30 days of vacation • Vacation pay, Christmas bonus, and other collectively agreed special payments • Flexible working hours with 2-3 days of remote work per week • Company pension plan and contribution to private pension provision • Childcare allowance €40 tax-free monthly benefits in kind • Extensive training opportunities at our Yunex Traffic Academy and on our online learning platform